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The Best GP Surgery in Sheffield - As Rated by You!

We are ecstatic at the news that you have rated us as the best GP Surgery in Sheffield in the GP Patient Survey.  

For more details please see the information below and click here. 

Your Sheffield Health and Care Records

Information used to support your care

 

When you see a doctor, nurse or any other health or social care professional, we ask you to share information about yourself.  This helps us offer treatment and care adapted to your needs. We keep a record of relevant information, which may be written down or held on computer.  This record is known as your health, medical or care record.

 

Your care record may include:

  • Basic details about you such as name, address and next of kin
  • Details of any diagnosis and treatment you receive including drug prescriptions
  • Results of investigations such as blood tests and X-rays
  • Details of contact you have with other health or social care professionals such as visits to clinics
  • Relevant information from other professionals and those who care for you

 

Different health and care professionals involved in your care may make their own notes, so you may have care records in different parts of the NHS and social care services.

 

Record Sharing

 

In order to deliver the best integrated health and social care services to you in Sheffield we share relevant personal data between professionals involved in your care - this means sharing records between your GP, primary care, hospitals, out-of-hours, ambulance services (111 and 999) and other health and social care organisations including the Local Authority.

Sharing your records helps us to ensure you receive the safest, most appropriate care for you, and reduces the need for you to repeatedly tell your story.

                                                                                                                                    

Security & Confidentiality

 

NHS and social care staff will ensure that all personal data is handled in a lawful manner.

Information about you is securely managed and controlled within Sheffield NHS and social care systems. We won’t usually share your records with anyone who isn’t involved in your treatment, care or support.

 

Your Rights

 

You have the right to access your records - for more information please ask your care provider.

You have the right to opt out of your records being shared at any time. However, by not agreeing to share your records you may not always receive the best available service that meets your specific needs.

 

For Further Information

 

Please discuss with your GP, reception, or see the Sheffield CCG website:

http://www.sheffieldccg.nhs.uk/about-us/looking-after-your-information.htm

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Information used to support your care- Detailed Version

This guide explains how and why we share patient information across Sheffield health and care services. It summarises changes in the health and care system, our future plans, patients’ rights, choices, how to opt out of record sharing, and where to get more information.

This guide expands upon the “Your Sheffield Health and Care Records” poster displayed in your GP practice. The highlighted sections are from the poster.

 

When you see a doctor, nurse or any other health or social care professional, we ask you to share information about yourself.  This helps us offer treatment and care adapted to your needs. We keep a record of relevant information, which may be written down or held on computer.  This record is known as your health, medical or care record.

Your care record may include:

  • Basic details about you such as name, address and next of kin
  • Details of any diagnosis and treatment you receive including drug prescriptions
  • Results of investigations such as blood tests and X-rays
  • Details of contact you have with other health or social care professionals such as visits to clinics
  • Relevant information from other professionals and those who care for you

Different health and care professionals involved in your care may make their own notes, so you may have care records in different parts of the NHS and social care services.

We share information about you when it is necessary for your direct care within your care team, unless you have registered an objection.

 

Changes starting December 2015

 

Your GP practice will recognise the following as the list of selected information from your GP primary care record that is starting to be shared with other care providers (as shown in the Record Sharing section below):

  • Patient Details (NHS number, Name, Address, Date of Birth, Gender)
  • Conditions / Problems / Diagnoses – Current and Past
  • Medication – Current and Past
  • Risks and Warnings (eg Allergies / sensitivities, Contraindications to medication, or conditions that affect prescribing practice)
  • Procedures (Operations, Vaccinations)
  • Investigations (eg ECG, Blood Tests, Radiology)
  • Examinations (Blood Pressure results only)
  • Contacts, Admissions, Referrals, Consultations.
  • Specific Exclusions – details about the following are not shared – termination of pregnancy, sexually transmitted infections, HIV, infertility related concerns, gender identity concerns

 

Summary Care Record

The Summary Care Record has been in existence for some years and provides important medical information to clinicians in emergency, urgent or unplanned care to support patient safety and quality of care. It is created from your GP record and consists of essential information about medication, allergies and adverse reactions. You do have the choice to opt out of this.

Summary Care Record with additional information

There is a new extended version of the Summary Care Record that looks to increase the level of detail that is shared, this has been released recently (in Autumn 2015) and is currently available with the patients explicit consent).  There will be more information available from the NHS about this in the future.

What are we aiming to achieve?

Our aim is to share relevant patient/citizen information appropriately (and securely) across the Sheffield health and care system between professionals (with patient consent at the point of viewing) in order to:

  • Improve patient care & safety - through better informed clinical decisions enabling more appropriate care (eg avoiding drug contra-indications), and supporting safeguarding
  • Improve the patient experience – through patients not having to repeatedly repeat their details, and not having to unnecessarily repeat clinical tests 
  • Improve effectiveness & efficiency of the delivery of care - though improved administration systems (eg reduced waiting times)
  •  In future we also want to give patients access (and ownership) of their own records.

 

Record Sharing

 In order to deliver the best integrated health and social care services to you in Sheffield we share relevant personal data between professionals involved in your care - this means sharing records between your GP, primary care, hospitals, out-of-hours, ambulance services (111 and 999) and other health and social care organisations including the Local Authority.

Sharing your records helps us to ensure you receive the safest, most appropriate care for you, and reduces the need for you to repeatedly tell your story.

Staff at other organisations, referred to above, may view a subset of your GP primary care record – you should usually be asked for your consent to view the record at the time you are seen (this may be at a clinic attendance, or during a telephone consultation, for example if you have phoned 111 or the GP out of hours service).

You can ask for specific notes in your record to not-be-shared, whilst allowing the rest of the record to be shared – ask your practice to log your preference on your records.   

 

Security & Confidentiality

 NHS and social care staff will ensure that all personal data is handled in a lawful manner.

Information about you is securely managed and controlled within Sheffield NHS and social care systems. We won’t usually share your records with anyone who isn’t involved in your treatment, care or support.

An exception would be when protecting vulnerable children or adults, or  where you have given your consent for your identifiable information to be shared for a given purpose (for example in the event of a complaint).

 

Legal Position

We must use patient data within the legal framework established by:

  • The common law duty of confidence
  • The Data Protection Act 1998
  • The Human Rights Act 1998
  • The Health and Social Care (Safety and Quality) Act 2015

 

The law changed in October 2015. The ‘Health and Social Care (Safety and Quality) Act 2015’ came into being and gives us a new duty to share. In essence the new law says (paraphrased):

 [We] must ensure that the information is disclosed to… any other relevant health or adult social care commissioner or provider with whom the relevant person communicates about the individual… [where] the disclosure is likely to facilitate the provision to the individual of health services or adult social care… [and is] in the individual’s best interests… [unless] the individual objects, or would be likely to object

 There are occasions under law where we are required to share some aspects of your records. For example when there is an outbreak of a serious communicable disease like Ebola, or during the investigation of a serious crime.

Data Processing

There are two different GP practice systems currently in use in Sheffield. These two systems are used widely within England and are provided by commercial companies who operate to strict security and confidentiality rules – your data is held and processed securely as if it was managed within the NHS. 

 Citywide Governance

 

  • Sheffield has established shared governance arrangements with representation from the Clinical Commissioning Group, Sheffield NHS providers (Primary Care Sheffield, Sheffield Teaching Hospital, Sheffield Childrens Hospital, and the Health and Social Care Trust), Local Authority, Yorkshire Ambulance Service and the Local Medical Committee.
  • The group is developing a citywide Sheffield health and social care ‘Record Sharing Framework’ to ensure we have clear, shared rules that we all work to.

 

Your Rights

 You have the right to access your records - for more information please ask your care provider.

You have the right to opt out of your records being shared at any time. However, by not agreeing to share your records you may not always receive the best available service that meets your specific needs.

 

NHS constitution

 The NHS Constitution sets out the following patient’s legal rights and pledges:

 

  • You have the right of access to your own health records and to have any factual inaccuracies corrected.
  • You have the right to be informed about how your information is used.
  • You have the right to request that your confidential information is not used beyond your own care and treatment and to have your objections considered, and where your wishes cannot be followed, to be told the reasons including the legal basis.
  • The NHS also commits to anonymise the information collected during the course of your treatment and use it to support research and improve care for others.
  • Where identifiable information has to be used, to give you the chance to object wherever possible.

 

How to Opt Out

We recommend that your records are shared, however, you can ask for part of your record to not-be-shared, or you can ask for the whole record to not-be-shared. Ask your practice to log your preference on your records – either ask your GP or at reception.

Please be aware that by not agreeing to share your records you may not always receive the best available service that meets your specific needs. For example the GP out of hour’s service may not be fully aware of which medications you are currently taking and so be unable to advise on the best course of action for you.

 

Data Protection Act

Organisations that handle personal information have a legal obligation to protect that information under the Data Protection Act 1998.  The Act gives you the general right to apply to see, or to be given, a copy of the personal information held about you.  Maximum fees for access and providing copies are set down by law.

You have the right to request access to your records, or ask who has accessed it. Please contact your practice directly if you wish to request access.

If you think that your practice has not complied with the Act you may find it helpful to talk to the practice manager about this. If you wish to complain you can either complain directly to the practice, or to NHS England. If you are not satisfied with the response to your complaint you can contact the Parliamentary and Health Service Ombudsman.

Alternatively you can raise your concerns with the Information Commissioners Office. You have the right to complain to, appeal to, or raise your concerns with the Information Commissioners Office and ask them to investigate whether the practice has complied with the Data Protection Act 1998.

NHS England: https://www.england.nhs.uk/contact-us/complaint/  0300 311 2233

Parliamentary and Health Service Ombudsman: http://www.ombudsman.org.uk/ 0345 015 4033

Information Commissioner’s Officer:  www.ico.gov.uk


Information Commissioner’s Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,

SK9 5AF

You can call the ICO helpline on 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number.

For Further Information

 Please discuss with your GP, reception, or see the Sheffield CCG website:

http://www.sheffieldccg.nhs.uk/about-us/looking-after-your-information.htm

 

Links to relevant national information are shown below:

 



 
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