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The Best GP Surgery in Sheffield - As Rated by You!

We are ecstatic at the news that you have rated us as the best GP Surgery in Sheffield in the GP Patient Survey.  

For more details please see the information below and click here. 

Practice Leaflet

 

 Click here to see our Care Quality Commission Report

The Hollies Medical Centre

 

20 St Andrew’s Road

Sheffield

S11 9AL

Tel: 0114 2550094

Fax.: 0114 2582863

Practice Manager: 0114 2582889

Prescriptions Email: hollies.prescriptions@nhs.net

www.theholliesmc.co.uk

 

Partners

 

Dr Simon O’Connor BM DRCOG FRCGP Dip Pall Med

 

Dr Vanessa Fisher MB ChB  DRCOG MRCGP DFFP

 

Dr Nikki Hall MB ChB FP Cert

 

Dr Richard Harvey MB ChB MRCGP DRCOG

 

 

 

 

CLINICS

Monday

08:30 - 18:00

18:00 - 19:30 pre-book only*

Tuesday

08:30 - 18:00

Wednesday

07:00 - 08:30 pre-book only*

08:30 - 18:00

Thursday

08:30 – 18:00

Friday

08:30 - 18:00

Weekend

Every 4th Saturday pre-book only*

 

 

 

 

Dr Simon O'Connor: Monday, Tuesday, Wednesday (Thursday telephone clinic)

Dr Vanessa Fisher: Tuesday (Wednesday telephone clinic)

Dr Nikki Hall: Wednesday, Friday (Monday and Tuesday telephone clinic)

Dr Richard Harvey: Monday,  Wednesday, Thursday (Friday telephone clinic)

Dr Emily Alstead: Tuesday, Thursday.

Dr Mike Lyons: Tuesday, Friday.

Dr Vicky Lyons: Monday, Tuesday, Wednesday, Thursday, Friday

Dr Lizzie Apperley: Monday, Tuesday, Wednesday, Thursday, Friday

Dr Jamie McConnell: Monday, Tuesday, Wednesday, Thursday, Friday

  

APPOINTMENTS

All surgeries and clinics are by appointment and can be arranged by telephone, by calling at reception or via our website* (see under repeat medication for details on how to activate this online service).  Dr appointments are 10 minutes in duration, nursing appointments may be longer.

If you need to see a doctor please telephone the surgery before 10:30 on the day you wish to be seen and you will be given a timed appointment for that day.  This is applicable for both emergency and follow up appointments.  Where possible we ask you to avoid booking Mondays or Tuesdays following Bank Holidays as follow up appointments as these days are our busiest by far.

We have several incoming telephone lines.  If you get a ringing tone please be patient and your call will be answered as soon as possible.  If however you get the engaged tone please try again later.  Unfortunately our telephone system does not support the BT ring back service.    There are a number of pre-bookable appointments available which may be booked by any patient as far in advance as is available on our appointment system.

Please remember that each appointment is for one person only.  If there are multiple family members attending please make a separate appointment for each person.  Please also be realistic about the number of problems with which you come to see the doctor.  If you have multiple problems you may be asked to return on another day with less urgent ones.

Patients do attend with complex problems that may take the GP longer to resolve and surgery may therefore run late.  The doctors try to keep this to a minimum.

All nurse appointments are pre-booked.  Simply call the surgery to book an appointment.  We do not operate the same day system with the nursing team.

EXTENDED OPENING HOURS

We offer extended hours as detailed on the front of this leaflet.

These additional surgeries are for pre-booked appointments only and are available to pre-book one week in advance.  We do not provide an emergency or drop in surgery at these times and staff are unable to hand out prescriptions.

TELEPHONE ADVICE

If you require medical advice but do not need to see a doctor or nurse please telephone the surgery in the morning and we will arrange for you to speak to the most appropriate person (doctor or nurse).  We have a duty doctor each morning who will be pleased to call you back.  Nurses normally call back after their surgery.  If your request is urgent please notify the receptionist.

WEBSITE

We have a practice website www.theholliesmc.co.uk  where you can order prescriptions, make and cancel pre-bookable appointments and view a summary of your medical records.  To use this facility please call in at the surgery with ID to enable us to activate the service.  The website also has a latest news section and lots of information about how to keep yourself well.

WHAT TO DO WHEN WE ARE CLOSED

Should you require a doctor outside of our normal hours please dial the surgery number and you will be given the option of having your call transferred to the out of hours service.   Alternatively, their number is in the Useful Numbers section of this leaflet.  Between 18;30 and 8:00 during the week and Saturday and Sunday, emergency calls are dealt with by the 111 service.  If you require medical treatment that is not life threatening call 111 (freephone).  Your call will be triaged and passed to the most appropriate person to deal with your problem.  If you are offered a home visit at night please ensure the doctor can find you.  Please remember that for emergencies you should dial 999.

HOME VISITS

Home visits are provided for patients who are too ill or infirm to attend the surgery. Please call before 10.30am to arrange a visit and explain what is wrong to the receptionist.  This will help the doctor who may call you back to discuss your symptoms before visiting.

MISSED APPOINTMENTS

Missed appointments are a concern for the both the practice and the NHS.  We would ask patients who cannot make their appointment for whatever reason to please advise us as soon as possible so that we can re-allocate that appointment (this can often be done at very short notice).  If a patient persistently fails to keep appointments, consideration will be given to removing them from our list.

REPEAT PRESCRIPTIONS

If you are on a repeat medication you will be given a re-order slip attached to your prescription which should be used to order your next prescription.  Repeats may be ordered through our website, by email, fax, post (please include a SAE if you wish us to post the prescription back to you) or in person.  We do not accept prescription requests by phone.  If you do not have your re-order slip please list the items as accurately as possible, including, strength and dosage.  Please notify us if the hospital changes your medication.

Most people on repeat medication will be asked to see the doctor usually every 6-12 months so that your health can be monitored.  Please allow two full working days’ notice for repeat prescriptions.

Prescriptions ordered BEFORE 10.30am will be ready for collection on:

MONDAY          ready after 10.30am on Wednesday

TUESDAY         ready after 10.30am on Thursday

WEDNESDAY    ready after 10.30am on Friday

THURSDAY       ready after 10.30am on Monday

FRIDAY            ready after 10.30am on Tuesday

 

SAMPLES

Please ensure samples are in a sterile container (available from reception) and are correctly labelled with the name and date of birth of the patient together with the date they have been taken.  Samples should be accompanied by a completed request form from a doctor or nurse.  Please bring all samples in before 12:30pm to allow delivery to the hospital on the same day.

TEST RESULTS

Please telephone for results after 9.30am.  Most results take at least two of days to come back.  In some cases the receptionist will not be able to give a result over the phone and will ask you to make an appointment to see the doctor instead.

NURSING TEAM

Sue Moore RGN, Dip Diabetes, Dip Asthma, Dip COPD

Sue Cowley RGN

Katie Whitehead RGN Dip Diabetes, Dip Asthma, Dip COPD

Our highly trained nurses deal with a range of conditions and health concerns. They examine patients, make a diagnosis and plan care. They are experts in many areas of disease management such as diabetes and asthma.

HEALTHCARE ASSISTANT

Our HCAs Jo Streets and Amy Hoyland complete our clinical team and conduct blood pressure checks, height/ weight/ BMI, phlebotomy and coordinate health checks and care-planning programmes.

PRACTICE SERVICES

WELL WOMAN AND FAMILY PLANNING - A full range of contraceptive services including emergency contraception, diaphragm fitting, coil insertion and contraceptive implants.  Our nurses perform cervical smear tests in line with the national cervical screening service.

WELL PERSON -The practice nurses offer general health checks, blood pressure checks, urine tests, suture removal, blood tests, ear syringing and routine post-op dressings.  They can also offer support to patients wishing to lose weight or give up smoking.

TRAVEL VACCINATIONS - Arrange to see a practice nurse at least 8 weeks before you travel to allow time for us to offer appropriate advice and plan a schedule of vaccinations.  Some vaccinations are not available on the NHS.  You will be informed before you have the vaccination and asked to pay before they are ordered and administered.

MINOR SURGERY – Make an appointment with Dr O’Connor who will assess moles and small lumps and bumps and invite you back for removal if appropriate.

ASTHMA, DIABETES AND CARDIOVASCULAR CARE - The practice team would like to monitor you through a program of regular consultations with the nurse and/or doctor.  Please make an appointment to see the practice nurse for an initial assessment.

COUNSELLING, CBT THERAPY, PHYSIOTHERAPY - By appointment after referral by a doctor.

CHILD HEALTH SERVICES - The health visitor offers advice and support to families with pre-school age children.  Postnatal examinations 8 week baby checks and 1st immunisations are offered by the GPs.  Contact the surgery for details.

 ANTENATAL CLINIC - A service led by our midwife Debbie Hughes, providing care to pregnant women each Tuesday.

HEALTH VISITOR CLINIC - A drop in clinic on alternate Thursdays 2pm-3pm providing an opportunity for parents to seek advice and help.

PRACTICE AREA

Our list is open to patients living in S7 and S11.  Existing patients moving just outside of the boundaries or new patients who move in with existing patients just outside of the boundaries may be accepted at the discretion of the practice.

REGISTRATION

Simply call in at reception and complete a simple registration form.  You will need to provide identification and proof of address ie a utility bill or bank statement.  For patients not already registered with a GP in the UK we also require proof of residency. Please inform the receptionists if you have any long standing medical problems and they will arrange for you to see a doctor if appropriate.  It may take time to obtain your medical records but you will still be able to see a doctor.  If you are on repeat prescription and require a prescription before we receive your records it would be helpful if you presented the list last prescribed by your previous GP.

CHANGE OF NAME OR ADDRESS

Please let us know promptly of any changes to your personal details.  We do text out appointment reminders so please let us have an up to date mobile number.  If you do not wish to receive reminders by text please let us know. 

CARERS

If you care for someone (or are cared for by someone) and would like help or assistance, please see the posters on display in reception or ask a member of staff for a Carers’ Identification and Referral Form.  There are also some useful telephone numbers at the back of this booklet.

CONFIDENTIALITY AND PATIENT RECORDS

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances: To provide further medical treatment for you e.g. from district nurses and hospital services, to help you get other services e.g. from the social work department. This requires your consent.

When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.  If you do not wish anonymous information about you to be used in such a way, please let us know.  Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

NHS NUMBER

The practice supports the initiative to encourage the use of NHS numbers in all patient related communications.  We would also encourage patients to use their NHS number when contacting any part of the NHS as it is a unique reference number that can be used to accurately identify a patient and reduce the risk of errors.  If you would like to be reminded of your NHS number please ask at reception.

FREEDOM OF INFORMATION

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

ACCESS TO RECORDS

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without patient consent unless we are legally obliged to do so.

VIOLENT AND ABUSIVE PATIENTS

We are a zero tolerance practice and believe our staff have the right to work without fear of harm.  In the event a patient demonstrates violent, abusive or aggressive behavior they will be removed from the list and if appropriate the police will be informed.

COMMENTS AND COMPLAINTS

We follow the NHS complaints procedure.  If you have a comment or complaint or any suggestions how we may improve the service we offer, please contact the Practice Manager (0114 2582889) in the first instance.  We endeavour to resolve any problems as quickly as possible and will agree timescales with you during which time we would aim to resolve any issues.

TRAINING PRACTICE

The Hollies is a training practice.  We have two GP Registrars who are approaching qualification as a GP.  Some of these Doctors are very experienced.  We also have an F2 Doctor who is at the beginning of their training.  Being a training practice means we have been approved and are subject to regular inspections.

As a training practice your medical records may be used for educational purposes. Because of this we ask patients registering with us to sign a consent form giving permission for their records to be used in this way. 

VIDEO RECORDING

On occasion, video recording will be made of consultations. Video recording will not take place without the patient’s consent and any physical examination will not be recorded. The camera will be switched off on request at any time during the consultation. Further details of the procedure are included in the consent form. Patients will be advised if a surgery is being recorded as they book in and before they see the doctor.  There is no obligation to have your consultation recorded and refusal will not compromise your health care. Patients should however see video recording as an invitation to them to participate in and contribute to teaching, learning and assessment in medical education.

SUMMARY CARE RECORD

There is a new Central NHS Computer System called the Summary Care Record (SCR). It is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had. Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed. This information could make a difference to how a doctor decides to care for you, for example which medicines they choose to prescribe for you.  Only healthcare staff involved in your care can see your Summary Care Record.  It is not compulsory to have a summary care record. If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery. Forms are available on the website or from reception.

NON-NHS SERVICES

Some services provided are not covered under our contract with the NHS and therefore attract charges. Examples include the following: Medicals for pre-employment, sports and driving requirements (HGV, PSV etc.), Insurance claim forms, Passport signing, Prescriptions for taking medication abroad, Private sick notes, Vaccination certificates.  Our reception staff will be happy to advise you about fees along with appointment availability.

FEES FOR NON-NHS SERVICES
1st January 2017
 
Please note these services are not available under the NHS and are provided privately by the GPs. The fee represents the cost to the Practice in providing this service and all the fees are within the scales recommended by the BMA.
If you require one of these services you will be asked to pay at the time of the request and the form/report will be available for collection 48 hours later.
 
Private prescription                                                                                                                  £10.00
Certificate of incapacity or similar (including private sick note, vaccination
Certificate, Freedom from Infection certificate)                                                                           £29.50 - £61.50
Private Consultation (non UK resident)                                                                                       £50.00
(In addition you will need to pay for any private Prescription charge,
plus the cost of any drugs prescribed, the cost of drugs being payable
 to the Pharmacy)                                                                                                                                          
Fitness to travel certificate                                                                                                        £29.50 - £61.50
Holiday Insurance Cancellation form Simple                                                                               £17.50
                                                More complicated                                                                    £29.50 – 61.50
Westfield Claim form Simple                                                                                                     £17.50
Sickness/ Accident Benefit Claim form Simple                                                                            £17.50
(includes BUPA, PPP, etc)…More Complicated .                                                                           £29.50 - £61.50
Medical report with examination                                                                                                £150.00
(Includes fitness to drive and employment medicals)                                                                                        

Medical report (including extract from records – no examination –
depends upon size of records                                                                                                   £130.00
Copies of records under Data Protection Act                                                                             maximum £50.00
(Please ask for an indication of the actual cost)                                                                                                 
Lasting Power of attorney – Simple Health and Well-being Certificate                                          £40.00
                                                      Simple Financial Affairs Certificate                                     £40.00
Lasting Power of Attorney Certificate, Full Assessment and  Visit if req’d                                     £150.00
 
If you are in any doubt about whether you would be asked to pay for a service not available under the NHS please ask the receptionists who will be pleased to advise you.

 

 

 

 

 

TRAVEL VACCINATION FEES

Please check with the nurse about the costs involved during your initial consultation. 

Hepatitis A

Typhoid

Diptheria                    Free of Charge

Tetanus

Polio

 

Vaccination                                        Fee per dose     Total Course

ACWY Vax                                           £40                        £40

Rabies                                                £55                         £165

Hepatitis B (inc 12 month booster)         £30                        £120

Japanese Encephalitis                           £90                        £180

Tick Borne Encephalitis                         £60                        £120

Yellow Fever                                        £55                         £55

 

The above prices are inclusive of private prescription fees and administration costs

All vaccinations must be paid for before we order and administer them.  Please ensure you are able to pay at the initial appointment otherwise this could affect the schedule of injections that will give you immunity before you travel.

We accept payment by cash or cheques made payable to The Hollies Medical Centre.

OUR PRIMARY HEALTHCARE PARTNERS

NHS Walk-in Centre                   Telephone 0114 241 2700

This is available at One Medicare at Rockingham House, Broad Lane. It is presently open from 08:00 to 22:00 7 days a week and you don’t need an appointment – just call in at a time convenient to you and you will be treated. Please call the above number to check exact opening times before you attend. They deal with healthcare advice and minor illnesses, as well as suture removal and routine post-operative dressings.

 

 

Minor Injury Centre                     Telephone 0114 271 1900

Situated at the Royal Hallamshire Hospital this service is available to anyone with a minor injury (cuts, falls etc.) which needs treatment. Please telephone the above number to check exact opening times before you attend)

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency. 

NHS England

South Yorkshire and Bassetlaw Area Team, Oak House, Moorhead Way, Bramley, Rotherham, S66 1YY. 01709 302000 Email england.contactus@nhs.net

 

USEFUL TELEPHONE NUMBERS

When urgent (non life-threatening) medical treatment

is required between 6.30pm and 8am                                                                    111

Royal Hallamshire Hospital                                                                                    0114 271 1900

The Jessop Wing                                                                                                  0114 271 1900

Sheffield Children’s Hospital                                                                                  0114 271 7000

Northern General Hospital                                                                                     0114 243 4343

District Nurses (24 Hours)                                                                                     0114 305 4280

Health Visitor                                                                                                       0114 271 1249

Sheffield Clinical Commissioning Group (For details of local Primary Care Services)   0114 305 1000

Adult Access Team (For Carers)                                                                            0114 273 4908

Children’s Access Team                                                                                        0114 273 4855

Young Carers’ Project                                                                                           0114 258 4595

Sheffield Carers’ Centre                                                                                        0114 278 8942

Maternity Communications Centre                                                                          0114 226 8301

Midwife                                                                                                                07876 351682



 
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