The Hollies Medical Centre
20 St Andrew’s Road
Tel: 0114 2550094
Fax.: 0114 2582863
Practice Manager: 0114 2582889
Prescriptions Email: email@example.com
Dr Simon O’Connor BM DRCOG FRCGP Dip Pall Med
Dr Vanessa Fisher MB ChB DRCOG MRCGP DFFP
Dr Nikki Hall MB ChB FP Cert
Dr Richard Harvey MB ChB MRCGP DRCOG
08:30 - 18:00
18:00 - 19:30 pre-book only*
08:30 - 18:00
07:00 - 08:30 pre-book only*
08:30 - 18:00
08:30 – 18:00
08:30 - 18:00
Every 4th Saturday pre-book only*
Dr Simon O'Connor: Monday, Tuesday, Wednesday (Thursday telephone clinic)
Dr Vanessa Fisher: Tuesday (Wednesday telephone clinic)
Dr Nikki Hall: Wednesday, Friday (Monday and Tuesday telephone clinic)
Dr Richard Harvey: Monday, Wednesday, Thursday (Friday telephone clinic)
Dr Emily Alstead: Tuesday, Thursday.
Dr Mike Lyons: Tuesday, Friday.
Dr Vicky Lyons: Monday, Tuesday, Wednesday, Thursday, Friday
Dr Lizzie Apperley: Monday, Tuesday, Wednesday, Thursday, Friday
Dr Jamie McConnell: Monday, Tuesday, Wednesday, Thursday, Friday
All surgeries and clinics are by appointment and can be arranged by telephone, by calling at reception or via our website* (see under repeat medication for details on how to activate this online service). Dr appointments are 10 minutes in duration, nursing appointments may be longer.
If you need to see a doctor please telephone the surgery before 10:30 on the day you wish to be seen and you will be given a timed appointment for that day. This is applicable for both emergency and follow up appointments. Where possible we ask you to avoid booking Mondays or Tuesdays following Bank Holidays as follow up appointments as these days are our busiest by far.
We have several incoming telephone lines. If you get a ringing tone please be patient and your call will be answered as soon as possible. If however you get the engaged tone please try again later. Unfortunately our telephone system does not support the BT ring back service. There are a number of pre-bookable appointments available which may be booked by any patient as far in advance as is available on our appointment system.
Please remember that each appointment is for one person only. If there are multiple family members attending please make a separate appointment for each person. Please also be realistic about the number of problems with which you come to see the doctor. If you have multiple problems you may be asked to return on another day with less urgent ones.
Patients do attend with complex problems that may take the GP longer to resolve and surgery may therefore run late. The doctors try to keep this to a minimum.
All nurse appointments are pre-booked. Simply call the surgery to book an appointment. We do not operate the same day system with the nursing team.
EXTENDED OPENING HOURS
We offer extended hours as detailed on the front of this leaflet.
These additional surgeries are for pre-booked appointments only and are available to pre-book one week in advance. We do not provide an emergency or drop in surgery at these times and staff are unable to hand out prescriptions.
If you require medical advice but do not need to see a doctor or nurse please telephone the surgery in the morning and we will arrange for you to speak to the most appropriate person (doctor or nurse). We have a duty doctor each morning who will be pleased to call you back. Nurses normally call back after their surgery. If your request is urgent please notify the receptionist.
We have a practice website www.theholliesmc.co.uk where you can order prescriptions, make and cancel pre-bookable appointments and view a summary of your medical records. To use this facility please call in at the surgery with ID to enable us to activate the service. The website also has a latest news section and lots of information about how to keep yourself well.
WHAT TO DO WHEN WE ARE CLOSED
Should you require a doctor outside of our normal hours please dial the surgery number and you will be given the option of having your call transferred to the out of hours service. Alternatively, their number is in the Useful Numbers section of this leaflet. Between 18;30 and 8:00 during the week and Saturday and Sunday, emergency calls are dealt with by the 111 service. If you require medical treatment that is not life threatening call 111 (freephone). Your call will be triaged and passed to the most appropriate person to deal with your problem. If you are offered a home visit at night please ensure the doctor can find you. Please remember that for emergencies you should dial 999.
Home visits are provided for patients who are too ill or infirm to attend the surgery. Please call before 10.30am to arrange a visit and explain what is wrong to the receptionist. This will help the doctor who may call you back to discuss your symptoms before visiting.
Missed appointments are a concern for the both the practice and the NHS. We would ask patients who cannot make their appointment for whatever reason to please advise us as soon as possible so that we can re-allocate that appointment (this can often be done at very short notice). If a patient persistently fails to keep appointments, consideration will be given to removing them from our list.
If you are on a repeat medication you will be given a re-order slip attached to your prescription which should be used to order your next prescription. Repeats may be ordered through our website, by email, fax, post (please include a SAE if you wish us to post the prescription back to you) or in person. We do not accept prescription requests by phone. If you do not have your re-order slip please list the items as accurately as possible, including, strength and dosage. Please notify us if the hospital changes your medication.
Most people on repeat medication will be asked to see the doctor usually every 6-12 months so that your health can be monitored. Please allow two full working days’ notice for repeat prescriptions.
Prescriptions ordered BEFORE 10.30am will be ready for collection on:
MONDAY ready after 10.30am on Wednesday
TUESDAY ready after 10.30am on Thursday
WEDNESDAY ready after 10.30am on Friday
THURSDAY ready after 10.30am on Monday
FRIDAY ready after 10.30am on Tuesday
Please ensure samples are in a sterile container (available from reception) and are correctly labelled with the name and date of birth of the patient together with the date they have been taken. Samples should be accompanied by a completed request form from a doctor or nurse. Please bring all samples in before 12:30pm to allow delivery to the hospital on the same day.
Please telephone for results after 9.30am. Most results take at least two of days to come back. In some cases the receptionist will not be able to give a result over the phone and will ask you to make an appointment to see the doctor instead.
Sue Moore RGN, Dip Diabetes, Dip Asthma, Dip COPD
Sue Cowley RGN
Katie Whitehead RGN Dip Diabetes, Dip Asthma, Dip COPD
Our highly trained nurses deal with a range of conditions and health concerns. They examine patients, make a diagnosis and plan care. They are experts in many areas of disease management such as diabetes and asthma.
Our HCAs Jo Streets and Amy Hoyland complete our clinical team and conduct blood pressure checks, height/ weight/ BMI, phlebotomy and coordinate health checks and care-planning programmes.
WELL WOMAN AND FAMILY PLANNING - A full range of contraceptive services including emergency contraception, diaphragm fitting, coil insertion and contraceptive implants. Our nurses perform cervical smear tests in line with the national cervical screening service.
WELL PERSON -The practice nurses offer general health checks, blood pressure checks, urine tests, suture removal, blood tests, ear syringing and routine post-op dressings. They can also offer support to patients wishing to lose weight or give up smoking.
TRAVEL VACCINATIONS - Arrange to see a practice nurse at least 8 weeks before you travel to allow time for us to offer appropriate advice and plan a schedule of vaccinations. Some vaccinations are not available on the NHS. You will be informed before you have the vaccination and asked to pay before they are ordered and administered.
MINOR SURGERY – Make an appointment with Dr O’Connor who will assess moles and small lumps and bumps and invite you back for removal if appropriate.
ASTHMA, DIABETES AND CARDIOVASCULAR CARE - The practice team would like to monitor you through a program of regular consultations with the nurse and/or doctor. Please make an appointment to see the practice nurse for an initial assessment.
COUNSELLING, CBT THERAPY, PHYSIOTHERAPY - By appointment after referral by a doctor.
CHILD HEALTH SERVICES - The health visitor offers advice and support to families with pre-school age children. Postnatal examinations 8 week baby checks and 1st immunisations are offered by the GPs. Contact the surgery for details.
ANTENATAL CLINIC - A service led by our midwife Debbie Hughes, providing care to pregnant women each Tuesday.
HEALTH VISITOR CLINIC - A drop in clinic on alternate Thursdays 2pm-3pm providing an opportunity for parents to seek advice and help.
Our list is open to patients living in S7 and S11. Existing patients moving just outside of the boundaries or new patients who move in with existing patients just outside of the boundaries may be accepted at the discretion of the practice.
Simply call in at reception and complete a simple registration form. You will need to provide identification and proof of address ie a utility bill or bank statement. For patients not already registered with a GP in the UK we also require proof of residency. Please inform the receptionists if you have any long standing medical problems and they will arrange for you to see a doctor if appropriate. It may take time to obtain your medical records but you will still be able to see a doctor. If you are on repeat prescription and require a prescription before we receive your records it would be helpful if you presented the list last prescribed by your previous GP.
CHANGE OF NAME OR ADDRESS
Please let us know promptly of any changes to your personal details. We do text out appointment reminders so please let us have an up to date mobile number. If you do not wish to receive reminders by text please let us know.
If you care for someone (or are cared for by someone) and would like help or assistance, please see the posters on display in reception or ask a member of staff for a Carers’ Identification and Referral Form. There are also some useful telephone numbers at the back of this booklet.
CONFIDENTIALITY AND PATIENT RECORDS
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances: To provide further medical treatment for you e.g. from district nurses and hospital services, to help you get other services e.g. from the social work department. This requires your consent.
When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care. If you do not wish anonymous information about you to be used in such a way, please let us know. Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
The practice supports the initiative to encourage the use of NHS numbers in all patient related communications. We would also encourage patients to use their NHS number when contacting any part of the NHS as it is a unique reference number that can be used to accurately identify a patient and reduce the risk of errors. If you would like to be reminded of your NHS number please ask at reception.
FREEDOM OF INFORMATION
Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
ACCESS TO RECORDS
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without patient consent unless we are legally obliged to do so.
VIOLENT AND ABUSIVE PATIENTS
We are a zero tolerance practice and believe our staff have the right to work without fear of harm. In the event a patient demonstrates violent, abusive or aggressive behavior they will be removed from the list and if appropriate the police will be informed.
COMMENTS AND COMPLAINTS
We follow the NHS complaints procedure. If you have a comment or complaint or any suggestions how we may improve the service we offer, please contact the Practice Manager (0114 2582889) in the first instance. We endeavour to resolve any problems as quickly as possible and will agree timescales with you during which time we would aim to resolve any issues.
The Hollies is a training practice. We have two GP Registrars who are approaching qualification as a GP. Some of these Doctors are very experienced. We also have an F2 Doctor who is at the beginning of their training. Being a training practice means we have been approved and are subject to regular inspections.
As a training practice your medical records may be used for educational purposes. Because of this we ask patients registering with us to sign a consent form giving permission for their records to be used in this way.
On occasion, video recording will be made of consultations. Video recording will not take place without the patient’s consent and any physical examination will not be recorded. The camera will be switched off on request at any time during the consultation. Further details of the procedure are included in the consent form. Patients will be advised if a surgery is being recorded as they book in and before they see the doctor. There is no obligation to have your consultation recorded and refusal will not compromise your health care. Patients should however see video recording as an invitation to them to participate in and contribute to teaching, learning and assessment in medical education.
SUMMARY CARE RECORD
There is a new Central NHS Computer System called the Summary Care Record (SCR). It is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had. Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed. This information could make a difference to how a doctor decides to care for you, for example which medicines they choose to prescribe for you. Only healthcare staff involved in your care can see your Summary Care Record. It is not compulsory to have a summary care record. If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery. Forms are available on the website or from reception.
Some services provided are not covered under our contract with the NHS and therefore attract charges. Examples include the following: Medicals for pre-employment, sports and driving requirements (HGV, PSV etc.), Insurance claim forms, Passport signing, Prescriptions for taking medication abroad, Private sick notes, Vaccination certificates. Our reception staff will be happy to advise you about fees along with appointment availability.
FEES FOR NON-NHS SERVICES
1st January 2017
Please note these services are not available under the NHS and are provided privately by the GPs. The fee represents the cost to the Practice in providing this service and all the fees are within the scales recommended by the BMA.
If you require one of these services you will be asked to pay at the time of the request and the form/report will be available for collection 48 hours later.
Private prescription £10.00
Certificate of incapacity or similar (including private sick note, vaccination
Certificate, Freedom from Infection certificate) £29.50 - £61.50
Private Consultation (non UK resident) £50.00
(In addition you will need to pay for any private Prescription charge,
plus the cost of any drugs prescribed, the cost of drugs being payable
to the Pharmacy)
Fitness to travel certificate £29.50 - £61.50
Holiday Insurance Cancellation form Simple £17.50
More complicated £29.50 – 61.50
Westfield Claim form Simple £17.50
Sickness/ Accident Benefit Claim form Simple £17.50
(includes BUPA, PPP, etc)…More Complicated . £29.50 - £61.50
Medical report with examination £150.00
(Includes fitness to drive and employment medicals)
Medical report (including extract from records – no examination –
depends upon size of records £130.00
Copies of records under Data Protection Act maximum £50.00
(Please ask for an indication of the actual cost)
Lasting Power of attorney – Simple Health and Well-being Certificate £40.00
Simple Financial Affairs Certificate £40.00
Lasting Power of Attorney Certificate, Full Assessment and Visit if req’d £150.00
If you are in any doubt about whether you would be asked to pay for a service not available under the NHS please ask the receptionists who will be pleased to advise you.
TRAVEL VACCINATION FEES
Please check with the nurse about the costs involved during your initial consultation.
Diptheria Free of Charge
Vaccination Fee per dose Total Course
ACWY Vax £40 £40
Rabies £55 £165
Hepatitis B (inc 12 month booster) £30 £120
Japanese Encephalitis £90 £180
Tick Borne Encephalitis £60 £120
Yellow Fever £55 £55
The above prices are inclusive of private prescription fees and administration costs
All vaccinations must be paid for before we order and administer them. Please ensure you are able to pay at the initial appointment otherwise this could affect the schedule of injections that will give you immunity before you travel.
We accept payment by cash or cheques made payable to The Hollies Medical Centre.
OUR PRIMARY HEALTHCARE PARTNERS
NHS Walk-in Centre Telephone 0114 241 2700
This is available at One Medicare at Rockingham House, Broad Lane. It is presently open from 08:00 to 22:00 7 days a week and you don’t need an appointment – just call in at a time convenient to you and you will be treated. Please call the above number to check exact opening times before you attend. They deal with healthcare advice and minor illnesses, as well as suture removal and routine post-operative dressings.
Minor Injury Centre Telephone 0114 271 1900
Situated at the Royal Hallamshire Hospital this service is available to anyone with a minor injury (cuts, falls etc.) which needs treatment. Please telephone the above number to check exact opening times before you attend)
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.
South Yorkshire and Bassetlaw Area Team, Oak House, Moorhead Way, Bramley, Rotherham, S66 1YY. 01709 302000 Email firstname.lastname@example.org
USEFUL TELEPHONE NUMBERS
When urgent (non life-threatening) medical treatment
is required between 6.30pm and 8am 111
Royal Hallamshire Hospital 0114 271 1900
The Jessop Wing 0114 271 1900
Sheffield Children’s Hospital 0114 271 7000
Northern General Hospital 0114 243 4343
District Nurses (24 Hours) 0114 305 4280
Health Visitor 0114 271 1249
Sheffield Clinical Commissioning Group (For details of local Primary Care Services) 0114 305 1000
Adult Access Team (For Carers) 0114 273 4908
Children’s Access Team 0114 273 4855
Young Carers’ Project 0114 258 4595
Sheffield Carers’ Centre 0114 278 8942
Maternity Communications Centre 0114 226 8301
Midwife 07876 351682