ACCESS TO THE SURGERY ON THE AFTERNOON OF WEDNESDAY 6 JUNE
Please be aware that our GPs will be attending a training session on the afternoon of Wednesday 6th June and our telephones will be switched to the Out of Hours service from 12.30pm.
Don't worry if you have a pre-booked appointment with one of our Nurses during the afternoon or in our evening session with Dr Fisher - these will still be going ahead.
General Data Protection Regulations (GDPR)
You will be aware of the new GDPR regulations which came into force on 25th May 2018. Our local Information Governance/IT team has confirmed that as a GP practice our basis for holding your data has a legal basis which is Public Task and the Provision of Healthcare Services.
If you require any further information please ask at reception or take a look at the GDPR page on this website.
DNA Man - Can`t Make it – Cancel It!!
Local practices in Sheffield have recently launched DNA Man!
The superhero was designed by pupils from Ecclesfield School and is part of a campaign to encourage patients to cancel their appointment if they no longer need it.
Missed appointments cost the NHS £millions each year.
Breast Cancer Screening - women aged 70 to 79
You might have seen on the news that some women aged between 70 and 79 did not receive an invitation for a final screen as part of the routine NHS Breast Screening Programme. All affected women registered with a GP will receive a letter from Public Health England (PHE) by the end of May with further information. If you do not receive a letter from PHE by the end of May 2018 you can be reassured that you did not miss a screen.
A helpline which can provide further support and advice is available: 0800 169 2692
If you do have any concerns we would ask that you call the helpline and not the surgery please as this helpline has been set up specifically to help anyone who might have been affected.
More information is available at NHS Choices.
HEALTHIER YOU - Diabetes Prevention
The Healthier You: NHS Diabetes Prevention Programme is a free service for those who are at risk of developing Type 2 Diabetes. Visit www.diabetes.org.uk/risk to find out more or take a look at the information in the surgery waiting room. You can also follow the NHS Diabetes Programme on twitter @NHSDiabetesProg #PreventingType2
NHS Prescription Charges from April 2018
Prescription charges have increased by 20p per item with effect from 1st April 2018, but the cost of prescription prepayment certficates (PPC) has remained the same.
- current prescription charge – £8.80 per item (£17.60 per pair of elastic hosiery)
- three-month PPC – £29.10; this will save you money if you need more than three prescribed items in three months
- 12-month PPC – £104.00; this will save you money if you need more than 12 prescribed items in a year
Further information is available at NHS Choices
How does the NHS in England Work?
The following link takes you to a short Youtube video which explains how the NHS in England works.
The practice is now fully open on Thursday afternoons offering a full telephone, reception, GP and nurse service.
HOLLIES PATIENT FORUM
New virtual PATIENT REFERENCE GROUP
The Hollies Patient Forum is in the process of restructuring how we work and we have organized ourselves into a Steering Group and a virtual on-line Patient Reference Group (PRG)
In order for the HPF to function effectively, we need to build up rapidly membership of the Patient Reference Group. It is important that we obtain your views as patients on the quality and effectiveness of the services you receive at the Hollies Practice.
Under the new structure the HPF will set up and maintain its own mailing list and will communicate directly with patients via email. Those who join the new PRG will in future receive the agenda and minutes of the meetings of the Steering Group. This will enable you to keep in touch with current issues and initiatives as well as have an input into meetings if you so wish. In addition, those patients who join the Patient Reference Group will receive out Newsletter.
We really need your help and support and I would urge you, please, to join the Patient Reference Group. By doing so you will be able to have your say and play a vital part in shaping the delivery of future health services at the Hollies.
To join the Patient Reference Group simply email me at:
Your name and e-mail details will be kept secure and not shared with anyone, including others who join the group. To achieve this aim, we will use ‘blind copy’ when sending out e-mails to the group.
Many thanks; we really value your support.
Chair, Hollies Patient Forum.
Your choices in the NHS
Did you know that in many cases you have the legal right to choose where you have your NHS treatment? The NHS is offering more and more options to enable you to make choices that best suit your circumstances, giving you greater control of your care and hopefully better results.
You can view what choices are currently available to NHS patients in the NHS Choice Framework on GOV.UK. Here you'll also find information about when you can't choose, for example, if you need emergency care or if you are a member of the armed forces. Make sure you know which options apply to you.
Did you know?
If your GP needs to refer you for a physical or mental health condition then in most cases you have the legal right to choose the hospital or service you'd like to go to. This will include many private hospitals as long as they provide services to the NHS and it doesn't cost the NHS any more than a referral to a traditional NHS hospital.
You can also choose a clinical team led by a consultant or named healthcare professional, as long as that team provides the treatment you require. For more information see our sections about choosing a hospital or consultant and choosing a mental health service.
You can book your appointment via the NHS e-Referral service. You can book while you are at the GP surgery or online using the shortlist of hospitals or services provided in your Appointment Request letter. The shortlist is selected by your GP so make sure you tell them about your preferences during the appointment.
To agree the shortlist, you and your GP can compare information about hospitals or consultants on this website, including quality outcomes, waiting times, parking and travel. Simply use the Services near you option available at the top of page to ensure you can make an informed decision before booking.
You have the legal right to ask for your appointment to be moved to a different provider if you are likely to wait longer than the maximum waiting time specified for your treatment. The hospital or Clinical Commissioning Group (CCG) will have to investigate and offer you a range of suitable alternative hospitals or clinics that would be able to see you sooner. Read the guide to waiting times for more information.
What can I do if I am not offered choice?
You should always be offered choice at the point of referral and have the opportunity to discuss the options with the person referring you. If you feel you haven't been offered choice, you should speak to the person who is referring you in the first instance.
If you still feel that you have not been offered choice, you could complain to your CCG as they must ensure you are offered a choice. Find details for your local CCG.
If your CCG is unable to resolve the complaint to your satisfaction, you are entitled to take your complaint to the Independent Parliamentary and Health Service Ombudsman. For more information see our guide to the NHS complaints procedure. You will also find guidance in section 13 of the NHS Choice Framework.
The future of patient choice in the NHS
The NHS is working hard to improve the opportunities for patients to make choices about their care.
By 2020 NHS England wants all patients to be able to say:
- I have discussed with my GP/healthcare professional the different options available to me, including the pros and cons and, where appropriate, whether to choose not to have treatment.
- I was offered appropriate choices of where to go for my care or tests.
- I was given an opportunity to choose a suitable alternative provider because I was going to wait longer than the maximum waiting time specified in my legal rights.
- Information to help me make my decisions was available and I knew where to find it in a format that was accessible to me.
- I was given sufficient time to consider what was right for me.
Information and tools to assist health professionals in promoting choice to patients can be found on NHS England's website, also see NHS England's guide Securing meaningful choice for patients: CCG planning and improvement (PDF, 1.15Mb).
We send thousands of letters out to patients each year asking for them to come in for a review of their medication or long term condition.
The money we spend on postage could be better spent on medical equipment or additional staff hours.
We have surveyed our Patient Forum and Virtual Patient Forum and found that most members would be happy to receive notification of recalls by text message. Therefore, we will now be using text message as our recall default.
We will continue to send letters to those patients who do not have a mobile phone number recorded. If you do not wish to receive recall notifications by text please let reception know however we do appreciate your support to help us better allocate the expenses into staffing.
Did you know you can now check yourself in for your appointment?
We have a self check-in screen in the porch. It asks for some identifying information then will tell you which waiting room to go to. We hope that this service will help to manage the demands on the reception team at busy times.
Please visit Health Walks in Sheffield for more details on our local Walking for Health Scheme.
Walks are free, fun, friendly and run every week (including school holidays!) – perfect to help you get active and meet new people. If you’d like to take part, all you have to do is go along to the start point of one of the walks a few minutes early, so that one of the trained walk leaders can take your details. Then you’re free to take part in as many walks as you like, as often as you like.