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If you're not a registered patient at Hollies Medical Centre, it only takes a few minutes to register with our practice online.
Please note, if you are registered elsewhere, it can take up to 14 days for your medical records to be transferred to us.
During this time, you should contact your current practice to make an appointment
To book an appointment, submit an online request here. If you cannot access online services please call the practice on 0114 255 0094.
Please do not use the form on the link above for any medical emergency. In an emergency, call 999.
If you can't change or cancel your appointment online - or if you need to make a change with less than 12 hours until your appointment - then please call the practice on 0114 255 0094.
Requests for emergency visits take priority at all times. For a home visit please call the practice on 0114 255 0094 before 10.30am so that the doctors have enough time to arrange their visits in order of priority and avoid unnecessary delays.
Home visits are for people whose illness renders them truly housebound.
Typical examples of home visits are for people who are:
If you need medical attention or advice outside our operating hours please ring 111.
111 is available 24 hours a day, 7 days a week and 365 days a year. Calls from mobiles and landlines are free and the service is intended to respond to people’s health and social care needs when:
In the event of a life threatening situation dial 999
General information on health service can also be obtained by accessing the NHS CHOICES website www.nhs.uk
A&E or 999
Emergency services are very busy. They should only be used in very serious or life threatening situations.
When is it an emergency?
When it comes to your health or the health of someone in your family, it is often very obvious if the person is seriously ill and needs urgent care. You should seek medical attention by either taking the casualty to A&E or by phoning 999 for an emergency ambulance.
If the emergency is a critical or life-threatening situation like the following examples and in any of these instances, you should seek urgent medical attention by dialling 999:
Remember to remain calm, do everything you can to help the person, but don't put yourself in danger and don't give the person anything to eat, drink or smoke.
People with signs of a heart attack, which might include crushing central chest pain often accompanied by shortness of breath, sweating and vomiting, need urgent medical help and an ambulance should be called immediately by dialling 999.
For conditions like heavy blood loss, suspected broken bones, deep wounds such (as stab wounds) and foreign bodies in eyes or ears which are not life-threatening (and where the patient can travel), they should be taken to the nearest A & E Department.
For example (but not restricted to): Doctors Letters, Fit (sick) Notes, Referral Follow Ups, Test Results
Requests for the above can be made online throughout the day 08:00am - 06:30pm.
Click HERE for Administrative request
A clinician may turn off this function earlier if their workload exceeds capacity.
For safety reasons we are no longer able to take any prescription requests over the telephone or via e-mail.
We are asking that all repeat prescription requests are now done done through the NHS app or by using our Online Service (SystmOnline) SystmOnline Login (tpp-uk.com).
Please contact us if you have any issues or need setting up.
SystmOnline
SystmOnline is a website integrated into the practice's patient and appointment software which allows patients to view their electronic medical record as well as providing other features such as appointment management or ordering repeat prescriptions.
SystmOnline is still available on browsers by clicking HERE, for those wanting to access their information on a computer but the SystmOnline app has been replaced by TPP’s new patient-facing app, Airmid. Airmid provides users with existing SystmOnline functionality plus lots more.
If you have used SystmOnline previously, you can still use the same login details to access Airmid, downloadable from both the Apple App Store and Google Play.
To request online access either speak to reception on your next visit, we just need to see official Photo ID such as your Driving License or your Passort and we will proces the request from there.
Airmid: Your health, your record, your app
Airmid is a mobile app, provided by SystmOnline, that integrates into the practice's patient and appointment software, designed to support you, bringing you closer to clinicians and giving you control of your own healthcare needs. Airmid gives you access to your medical records and reduces the need for face-to-face appointments. It provides details of local health care organisations, allowing you to exercise more control over your personal health while reducing the time that you spend on it.
For more information or to download the Airmid UK app to your mobile device please click HERE
In addition, appointments are available 6:00pm to 10:00pm on weekdays and 10:00am to 6:00pm at weekends and Bank Holidays at our local primary care hubs.
For more information either contact the practice or call 111. Latest details of opening times and services can be found on:
www.primarycaresheffield.org.uk/patients.
This service is available to all patients in the Sheffield area.
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist at the time of booking and they will arrange this for you.
The Hollies is a ‘training practice’. This means hospital doctors wanting to enter general practice spend four months with us in order to gain the experience they need to become family doctors. We also have two GP Registrars who are approaching qualification as a GP.
As a training practice your medical records may be used for educational purposes. Because of this we ask patients registering with us to sign a consent form giving permission for their records to be used in this way.
On occasion, video recording will be made of consultations. Video recording will not take place without the patient’s consent and any physical examination will not be recorded. The camera will be switched off on request at any time during the consultation. Further details of the procedure are included in the consent form. Patients will be advised if a surgery is being recorded as they book in and before they see the doctor.
There is no obligation to have your consultation recorded and refusal will not compromise your health care. Patients should however see video recording as an invitation to them to participate in and contribute to teaching, learning and assessment in medical education.
