We aim to offer a same day doctor appointments when you book before 10:30.
All surgeries and clinics are by appointment and can be arranged by telephone, by calling at reception or online via the link at the top of this page.
Appointments are 10 minutes in duration, nursing appointments may be longer depending upon the treatment.
If you need to see a doctor please telephone the surgery before 10:30 on the day you wish to be seen.
This is applicable for both emergency and follow up appointments. Where possible we ask you to avoid booking Mondays or Tuesdays following Bank Holidays as follow up appointments as these days are our busiest by far.
We have several incoming telephone lines. If you get a ringing tone please be patient and your call will be answered as soon as possible. If however you get the engaged tone please try again later. Unfortunately our telephone system does not support the BT ring back service. There are a number of pre-bookable appointments available which may be booked by any patient as far in advance as is available on our appointment system.
All nurse appointments are pre-booked. Simply call the surgery to book an appointment.
We do not operate the same day system with the nursing team.
Please remember that each appointment is for one person only. If there are multiple family members attending please make a separate appointment for each person. Please also be realistic about the number of problems with which you come to see the doctor. If you have multiple problems you may be asked to return on another day with less urgent ones.
Patients do attend with complex problems that may take the GP longer to resolve and surgery may therefore run late. The doctors try to keep this to a minimum.
If you require medical advice but do not need to come in to see a doctor or nurse please telephone the surgery. We will arrange for a doctor or nurse to call you back.
We have a duty doctor each day who will be pleased to call you back during the morning/afternoon.
Nurses normally call back after their surgery. If your request is urgent please notify the receptionist.
If you are requesting a telephone consultation with one of our clinicians could you please ensure that you keep your phone on you at all times and ensure you answer it, due to high demands in the practice with the current pandemic the clinicians are dealing with an extremely large daily work capacity.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Cancellations & Reminders
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Extended Practice Opening Hours
The Practice offers extended hours surgeries on the following days:
Every Wednesday: 07:00 - 08:00 and 18:30 - 19:30 (pre-book only)
A Saturday a month: 08:00 - 10:00 (Pre-book only)
Hub Appointments – Extended Access
In addition appointments are available 18:00 – 22:00 on weekdays and 10:00 – 18:00 at weekends and Bank Holidays at our local primary care hubs.
To make an appointment either contact the practice or call 111. Latest details of opening times and services can be found on www.primarycaresheffield.org.uk/patients.
This service is available to all patients in the Sheffield area.
The Hollies is a ‘training practice’. This means hospital doctors wanting to enter general practice spend four months with us in order to gain the experience they need to become family doctors. We also have two GP Registrars who are approaching qualification as a GP.
As a training practice your medical records may be used for educational purposes. Because of this we ask patients registering with us to sign a consent form giving permission for their records to be used in this way.
On occasion, video recording will be made of consultations. Video recording will not take place without the patient’s consent and any physical examination will not be recorded. The camera will be switched off on request at any time during the consultation. Further details of the procedure are included in the consent form. Patients will be advised if a surgery is being recorded as they book in and before they see the doctor.
There is no obligation to have your consultation recorded and refusal will not compromise your health care. Patients should however see video recording as an invitation to them to participate in and contribute to teaching, learning and assessment in medical education.