Appointments at the Hollies Medical Centre from the 7th September 2020
We have always wanted to be able to offer appropriate same day access at the Hollies Medical Centre and hope to continue this throughout Covid and beyond.
Thank you to everyones patience as we have all adapted to the rapid changes that effect our day to day lives.
We are required to telephone triage all entry to the building, and will continue using telephone first appointments to ensure staff and patient safety within the Hollies.
You can always call for same day advice, and if it is after 10:30am and urgent we will aim to arrange a call back to help you that day.
From the 7th of September you will be able to access advice and appointments by using the AccurX patient triage tool - https://florey.accurx.com/p/C88052
AccurX was invaluable during lockdown for contacting patients, video calling and sending photos. Thank you to those that have so quickly embraced it, and we hope its been useful to our patients.
We are now using it to let you contact us with queries to save you calling. This should improve access on the phone for those who cant or dont want to use AccurX.
We hope for routine queries, sick notes, skin conditions and messages for clinicians it is a more convenient way to reach us.We always value your feedback.
We aim to reply within 1-2 working days, but you may find that we reply much quicker then that as we adapt.
Please remember to wear a mask when attending the building (if you are able).
Coronavirus and Access
Despite Covid we are working to offer as much of our previous service as is possible and safe.
If you have symptoms of Covid you should not attend the surgery.
If you have symptoms of Covid, and 111 advise you to speak with us, we will advise you remotely and may ask you to be seen at one of the cities Hot Hubs. This is to ensure you recieve appropriate care, and reduce transmission to others.
Within the building we are reducing foot fall by triaging entry to the building, working over phone and only bringing in those that need to be seen face to face.
This is to make it as safe as possible for those that have to attend.
When you see a clinician at the Hollies we will wear appropirate PPE, and ask that you wear a mask as per government guidance.
If you do need a home visit, you can help us by calling reception before 10:30.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Extended Practice Opening Hours
The Practice offers extended hours surgeries on the following days:
Every Wednesday: 07:00 - 08:00 and 18:30 - 19:30 (pre-book only)
A Saturday a month: 08:00 - 10:00 (Pre-book only)
Hub Appointments – Extended Access
In addition appointments are available 18:00 – 22:00 on weekdays and 10:00 – 18:00 at weekends and Bank Holidays at our local primary care hubs.
To make an appointment either contact the practice or call 111. Latest details of opening times and services can be found on www.primarycaresheffield.org.uk/patients.
This service is available to all patients in the Sheffield area.
Cancellations & Reminders
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
If you need to cancel an appointment within 48 hours of your appointment date please call reception to inform us. Due to the time frame if you notify us by email or text this could be missed.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
The Hollies is a ‘training practice’. This means hospital doctors wanting to enter general practice spend four months with us in order to gain the experience they need to become family doctors. We also have two GP Registrars who are approaching qualification as a GP.
As a training practice your medical records may be used for educational purposes. Because of this we ask patients registering with us to sign a consent form giving permission for their records to be used in this way.
On occasion, video recording will be made of consultations. Video recording will not take place without the patient’s consent and any physical examination will not be recorded. The camera will be switched off on request at any time during the consultation. Further details of the procedure are included in the consent form. Patients will be advised if a surgery is being recorded as they book in and before they see the doctor.
There is no obligation to have your consultation recorded and refusal will not compromise your health care. Patients should however see video recording as an invitation to them to participate in and contribute to teaching, learning and assessment in medical education.