Appointments

Access at Hollies Medical Centre

Appointments at the Hollies Medical Centre May 2021 - Use this link https://florey.accurx.com/p/C88052 

 

Thank you to everyones patience as we have all adapted to the rapid changes that effect our day to day lives.

 

From Autum 2020 we have been using an online tool to let you access your GP -  https://florey.accurx.com/p/C88052 . 

It has made it even easier for you to message us online with your problem, and this is to help relieve pressure on our morning phone lines

AccurX was invaluable during lockdown for contacting patients, video calling and sending photos. Thank you to those that have so quickly embraced it, and we hope its been useful to our patients.

We are now using it to let you contact us with queries to save you calling. This should improve access on the phone for those who cant or dont want to use AccurX. 

We are still asking to speak to you on the phone before we see you face to face - this is to keep the building as safe as possible.

We are bringing all people that need face to face appointment to the surgery

We continue to offer mostly on the day access to help people get help quickly. The challenge has been to maintain this and still feel the service is safe and sustainable. The GP’s have seen a dramatic rise in the number of contacts with patients per day as we help people with issues built up over lockdown, delays getting follow ups at the hopsital and new issues. 

We are concerned this is not good for your doctors, nor patient care. This is reflected in the national data where the number of GP appointments is at a record high, with a workforce that continues to shrink. https://www.bma.org.uk/advice-and-support/nhs-delivery-and-workforce/pressures/pressures-in-general-practice

 
Due to these pressures we hope to continue to use the online platform and its turned on at 0830 and turned off once our capacity to  This will depend on our staffing levels, vaccine programmes and Covid pressures.
 
 
Why have we limited this?
Put simply it is not safe for a doctor to be contacting in excess of 80 patients in a day, for doctors or our patients. We have maintained that level of on the day demand at the expense of other work, through Covid but it is not sustainable. We will always help those with urgent needs on the day. Thank you for your understanding
 

Please note we cannot specify an exact time the doctor will call due to the process of triaging telephone appointments, however please let reception know if you are unavailable at a specific time. 

The doctor may only call once and then leave a voice message, or send a text message, so please ensure you keep your phone on you at all times. You may then need to call the practice to rearrange your appointment.

Coronavirus and Access

Despite Covid we are working to offer as much of our previous service as is possible and safe.

If you have symptoms of Covid you should not attend the surgery.

If you have symptoms of Covid, and 111 advise you to speak with us, we will advise you remotely and may ask you to be seen at one of the cities Hot Hubs. This is to ensure you recieve appropriate care, and reduce transmission to others.

Within the building we are reducing foot fall by triaging entry to the building, working over phone and only bringing in those that need to be seen face to face. 

This is to make it as safe as possible for those that have to attend.

When you see a clinician at the Hollies we will wear appropirate PPE, and ask that you wear a mask as per government guidance.

Home Visits

If you do need a home visit, you can help us by calling reception before 10:30.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Extended Practice Opening Hours

The Practice offers extended hours surgeries on the following days:

Every Wednesday: 07:00 - 08:00 and 18:30 - 19:30 (pre-book only)

 

Hub Appointments – Extended Access

In addition appointments are available 18:00 – 22:00 on weekdays and 10:00 – 18:00 at weekends and Bank Holidays at our local primary care hubs. 

To make an appointment either contact the practice or call 111.  Latest details of opening times and services can be found on www.primarycaresheffield.org.uk/patients.

This service is available to all patients in the Sheffield area.

Cancellations & Reminders

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list. 

If you need to cancel an appointment within 48 hours of your appointment date please call reception to inform us. Due to the time frame if you notify us by email or text this could be missed. 

 

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Training Practice

The Hollies is a ‘training practice’. This means hospital doctors wanting to enter general practice spend four months with us in order to gain the experience they need to become family doctors. We also have two GP Registrars who are approaching qualification as a GP.

As a training practice your medical records may be used for educational purposes. Because of this we ask patients registering with us to sign a consent form giving permission for their records to be used in this way.

On occasion, video recording will be made of consultations. Video recording will not take place without the patient’s consent and any physical examination will not be recorded. The camera will be switched off on request at any time during the consultation. Further details of the procedure are included in the consent form. Patients will be advised if a surgery is being recorded as they book in and before they see the doctor.

There is no obligation to have your consultation recorded and refusal will not compromise your health care. Patients should however see video recording as an invitation to them to participate in and contribute to teaching, learning and assessment in medical education.