The Hollies Patient Forum

What is the Hollies Patient Forum?

The HPF is a ‘Patient Participation Group’ and allows patients to offer their views, experiences, suggestions and ideas to the Practice Team through a strong and close working relationship between patients and the Practice.

 It is the patient voice of the Hollies Medical Centre.

Recently the HPF has provided valuable patient experience feedback including views on telephone and on-line appointment systems, disabled parking, access to the building and COVID-19 arrangements. We also provided assistance with health promotion initiatives at the Hollies and Lo’s Pharmacy.

 

If you would like to get your views heard- you can join the HPF e-group. The e-group is an email group so you do not need to attend meetings to be involved.

 

 

 

Click on the link below for our Constitution and Terms of Reference:

Constitution and Terms of Reference.pdf

HPF

 Why should I Join the HPF e-group?

As a patient of the Hollies Medical Centre your views and opinions matter. By joining the HPF e-group you can describe your experiences of the Hollies Medical Centre, air your views and share your ideas for improvements by confidential email.

 

The HPF e-group should represent as wide a range of Hollies patients as possible - all ages, backgrounds, cultures and personal experiences are welcome.

When you join the e-group you will be able to email your views, suggestions, experiences and ideas for improvement, confidentially, to the HPF Steering Group.  You may also be invited to participate in surveys, or even help with some of the improvements described in the action plan if you wish.

Please join us!

When joining the E-Group ... 

You will receive feedback on issues raised, plus agendas and notes from the quarterly Steering Group meetings so you are up to date with relevant developments at the Practice and the ongoing work of the HPF.

 

Please note: The Hollies Patient Forum does not deal with individual patient complaints.  These should be sent to the Practice Manager.

 

 

 

Hollies Patient Forum Poster.docx

How do I join?

If you would like to join the HPF e-group, please e-mail:

hpfegroup2@gmail.com

 

 

We are also recruiting members to join the HPF Steering Group!

The Steering Group helps shape the work of the HPF. We meet every three months on a Monday evening and share some tasks between meetings. Please use the above email address to register your interest and we can then give you more details.

 

 

 

Practice Survey Reporting 2020

The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over a million people across the UK. The results show how people feel about their GP practice.

120 patients responded to the latest survey.

What this Practice Does Best

99% of respondents would recommend this surgery to someone new to the area

Local (CCG) average: 77% National average: 77%

91% of respondents describe their experience of making an appointment as good

Local (CCG) average: 70% National average: 73%

84% of respondents find it easy to get through to this surgery by phone

Local (CCG) average: 69% National average: 71%

What this Practice Could Improve

82% of respondents say the last nurse they saw or spoke to was good at involving them in decisions about their care

Local (CCG) average: 84% National average: 85%

90% of respondents say the last nurse they saw or spoke to was good at listening to them

Local (CCG) average: 91% National average: 91%

90% of respondents say the last appointment they got was convenient

Local (CCG) average: 91% National average: 92%

Click here to see the full details of the survey