News

25th Feb

COVID-19 RULES FOR GENERAL PRACTICE UPDATE

The Hollies are aware of the changes around COVID rules proposed for the General Population. However, there are no changes for COVID Rules in General practice. 

We continue to be committed in keeping our surgery a safe place to protect sick and vulnerable patients & staff from the risk of COVID-19. We therefore ask that patients continue to wear face masks and socially distance in our surgery, unless you are exempt from wearing a mask due to a medical condition.

We will continue to offer a mix of face to face appointments, telephone appointments and remote access appointment (via Accurx).

General practice and Hospitals services remain under very significant pressure. We cannot manage the workload safely or sustainably with other systems of working. We will continue to work with our patients to provide safe and quality care.

If you have rang and requested a call back, please try to ensure you are then available to receive the call. Where we can, we will aim to call back twice. We appreciate it can be frustrating to have a missed call. We do not have capacity to call back on multiple occasions.

Please continue to be kind and courteous to our reception team. We recognise the challenges they face in dealing with the demand. Unfortunately, they are experiencing increasing episodes of unacceptable behaviour from patients. Verbal aggression and disrespect towards staff is not acceptable. They are working with the backing of the GP Partners and Practice team. 

Without our fantastic reception team we simply would not have a Hollies Medical Centre. 

We look forward to working together with our patients through 2022.

 

GP Partners Hollies Medical Centre

25th Feb

Grab A Jab: Sheffield JabCab

 

Free Cabs to get your Jabs

We've teamed up with Sheffield City Council to provide FREE journeys to and from vaccination appointments.

 

Available to all Sheffield* residents, the new “Jab Cab” scheme provides free taxis to and from the Longley Lane NHS Vaccination Centre, making it easier to get your Covid-19 vaccination and booster jab.

To book your journey, please call our dedicated team on 0114 235 8997 quoting 'SCC Vaccine'

  • Your trip there and back will be paid for by Sheffield City Council. 
  • The service is valid for appointments and walk ins** at Sheffield NHS Vaccination Centre Longley Lane only (Sheffield Vaccination Centre, Longley Lane, Sheffield, S5 7JN. Open 7 days a week, 8am to 7pm).
  • Taxis may carry multiple passengers from the same destination. Please specify how many people will be travelling when booking.
  • Accessible vehicles suitable for both manual and electric wheelchairs are available, please specify when booking.

 

To find out more about the scheme, visit the Sheffield City Council Website here: https://smarturl.it/fahblp

*Applicable on journeys to and from following Sheffield postcodes: S1, S2, S3, S4, S5, S6, S7, S8, S9 S10, S11, S12, S13, S14, S17, S20, S35, S36, S60, S61, S95, S96, S97, S98, S99

**Walk-ins available to 16+ only. 12-15 years old must book an appointment. 

 

Green Impact 2021-22 Bronze Certificate
23rd Feb

Green Impact for Health - Bronze Award

Greener Practice is a primary care climate and sustainability network. We recognise that the climate and ecological crisis is the leading public health issue of our generation. We at The Hollies aim to raise awareness of the health benefits of climate action and support our primary care community to take practical action towards greener practice.  

In recognition of this The Hollies Medical Centre has worked towards an environmentally sustainable health care and we have been awarded the Bronze award for doing so. As we continue to increase our sustainability we can also gain further accolades for acheiving this.

 

If you would like to know more please feel free to explore the Greener Practice website, www.greenerpractice.co.uk.

 

25th Jan

Face coverings required in practice

Public health guidance remains in place suggesting individuals should continue to wear a face covering in crowded and enclosed spaces, where you may come into contact with people you do not normally meet.

With current case rates in South Yorkshire remaining high the Directors of Public Health for Barnsley, Doncaster, Rotherham and Sheffield are advising that well fitted and correctly worn face masks have made a difference to transmission rates through the course of the pandemic and are therefore encouraging people to continue to wear them.

 

You will still be required to wear a face covering when using NHS services. We ask that patients continue to wear face coverings when visiting our practice. Hand sanitiser is also available for you to use whilst in practice and we ask that you continue to maintain a safe distance from other patients whilst in the waiting room.

 

Thank you for your cooperation.

16th Dec 2021

Covid Booster Update

Update in response to the Omicron booster emergency.

It is vital we all get vaccinated to protect ourselves and the NHS. We are working hard to provide extra vaccination clinics whilst continuing to provide care for our patients. You will be invited to these clinics by text. Please do not call us about your vaccine as you will block telephone lines needed for urgent calls. If you have an appointment with us but have had a vaccine elsewhere please cancel, so we can offer it to others. 1000s of Hollies patients are now eligible.

You can also book a vaccine directly through the websites below, ringing 119 and the “Grab a Jab website”.

Covid cases are rising and will do so further. Like you and your families the Hollies is impacted regularly by staff sickness and Covid isolation requirements. Please understand this impacts what we can do safely in a day, and be kind to our staff. We are doing our best.

We try to offer on the day access and when we are full urgent appointments only. Our receptionists are trained to help prioritise care. You can message us online via our AccuRx platform.

See the appointment section of our website.

 

Let’s work together to support each other during these challenging times.

 

Thank You

Team Hollies Medical Centre

14th Dec 2021

Please do not contact us regarding COVID 19 booster jabs.

 
We will be in contact with you once we have further information and cannot provide any details at present.
8th Dec 2021

Facebook

We are now on Facebook.

Please follow us for regular updates. 

https://www.facebook.com/theholliesmedicalcentresheffield 

1st Dec 2021

Update on COVID Vaccinations

Update on COVID Vaccinations

 

You may have heard in the media over the last couple of days that the COVID Booster Programme is being extended:-

 

  • Boosters  will now be administered at 3 months rather than 6 months
  • Boosters will now be offered to all  18-39 year olds
  • Second doses will be offered to 12-15 year olds
  • Boosters will be offered to Immunosuppressed patients, these will be administered 3 months following 3rd doses being given.

We are currently waiting for guidance from  NHSE prior to inviting patients.   Please do NOT contact your GP Practice.  When the time is right for you to receive a vaccine or booster the NHS will contact you.

 

If you are eligible for a  vaccine  or booster  you can book an appointment  via the National Booking Service Book or manage your coronavirus (COVID-19) vaccination - NHS (www.nhs.uk) or by calling 119. 

You may also be able to go to one of the Walk In Clinics  Find a walk-in coronavirus (COVID-19) vaccination site - NHS (www.nhs.uk)

We are urging all our patients to ‘stay safe’. Please continue to wear your face masks, socially distance and wash your hands regularly.  

23rd Nov 2021

Open Letter to Sheffield Residents

NHS Sheffield CCG have written an open letter to all residents to let you know about the challenges facing GPs in Sheffield and what you can do to help us, help you. Please take a few minutes to read it in full here: 

https://www.sheffieldccg.nhs.uk/news/OpenlettertoallSheffieldResidents.htm 

27th Aug 2021

National blood bottle shortage

Due to a serious national supply problem with blood collection tubes all GP practices in the country have been instructed by NHS England to halt all routine blood testing until 17th September except for clinical urgent tests.

Please be assured any tests which we are forced to postpone will be rearranged as soon as NHS England permits.

By rationing of testing capacity we will be able to ensure that anyone who needs a clinically urgent test will be able to have it.

We apologise for any inconvenience this might cause, but we are confident that your medical care will not be impacted.

Examples of tests which will continue include:

  • Bloods where cancer is suspected
  • Bloods that are essential for safe prescribing
  • Bloods that could avoid a hospital admission in an acutely unwell patient
  • Those with suspected sepsis or serious illness

Please keep any appointments you have currently for blood taking. We will contact patients directly to postpone and rearrange appointments as clinically indicated

4th Aug 2021

Good Health Certificate - Spain

We will NOT be completing any medical certificates of good health for the Spanish Embassy.

You will have to source a private GP to complete this for you.

28th Jul 2021

Staff Shortages

Due the the pandemic, we are suffering with extreme staff shortages.

Please only contact the surgery if you feel it is essential and please be aware that reception is also short staff so you may have to wait longer on the phone, we apologies for any inconvience this may cause but please bear with us and remain respectful to staff.

Other options availble to get help when you are unwell; 111, NHS.net, the pharmacy, GP, walk in centre etc

15th Jul 2021

Face masks

The Hollies medical Centre is committed to keeping our surgery a safe place to protect sick and vulnerable patients & staff from the risk of COVID-19. We therefore ask that after 19 July patients continue to wear face masks and socially distance in our surgery, unless you are exempt from wearing a mask due to a medical condition. 

 

Thank you. 

7th Jun 2021

General Practice Data for Planning and Research (GPDPR)

NHS Digital has developed a new way to collect data from GP practices to use for health and care planning and research purposes.  This is called the General Practice Data for Planning and Research data collection. The system launches on September 1st this year. The new data collection reduces burden on GP practices, allowing doctors and other staff to focus on patient care, helping to find better treatments and improve patient outcomes for everyone. Please note NHS Digital will not collect patients’ names or addresses.

Please see (link to GDPR page) for more information, including how to opt out of the data collection if you should wish to do so.


1. Type 1 data opt out - Urgent action required as the opt out window closes on 23 June 2021
This is to protect GP data held on your system. Patients need to complete a form and leave it at reception.


2. Type 2 data opt out - No time limit
This is to protect non-GP data held on your system, eg hospital or clinic treatment.
Patients can do this for themselves by visiting the Make your choice webpage.
For children under 13 the form available hereshould be used.
For dependant adults the form available hereshould be used.

7th May 2021

Practice Update May 2021

We wanted to feedback to our patients what has been happening in practice lately, as we continue to try and make positive changes to our service throughout the pandemic.

 

Staff - We have recruited new members of the team in the last 6 months and they are invaluable given the current pressures. Dr Mike Hogan and Dr Nikki Bramwell have joined our GP team and our recently joined Pharmacist Debbie Craven is continuing to help us improve our prescription service. Dilraj our new Physician Associate is helping us deliver care at our 7 care homes and provide appointments at the practice. Maddie and Harriet have done a fantastic job of organising our vaccine appointments. Thanks to all for their hard work. 

 

Birthday Review - We are always working to streamline how we review people with long term conditions. More and more patients will be invited to attend in their birthday month to have an appointment with our health care assistants so appropriate monitoring is undertaken. We will then arrange the correct nurse, GP and pharmacist review. We hope this will be simpler for patients and reception and allow us to free up more time to review those with long term conditions. More updates to follow. 

 

Covid Vaccinations - We are of part of the Porter Valley Network ( a group of 6 local practices) and  continue to offer community vaccinations. This has been possible through amazing volunteers and the hard work of all staff. We have done over 25000 vaccines across the area, and at the Hollies we have achieved over 6000 first doses, and 2000 second doses.

https://portervalleyprimarycarenetwork.gpweb.org.uk/index.php/pcn-news/item/covid-19-vaccination-update

 

Appointments - We are required by NHSEngland to triage all entry into the building on the phone first. We continue to offer mostly on the day access to help people get help quickly. The challenge has been to maintain this and still feel the service is safe and sustainable. The GP’s have seen a dramatic rise in the number of contacts with patients daily ( we have had a week where our duty doctors have done over 100 appointments daily each) and we are concerned that is not good for your doctors, nor patient care. This is reflected in the national data where the number of GP appointments is at a record high, with a workforce that continues to shrink. Despite the reduction in national covid numbers it is stark that General Practice is offering the most appointments in its history. 

https://www.bma.org.uk/advice-and-support/nhs-delivery-and-workforce/pressures/pressures-in-general-practice

 

Pressures in general practice - BMA - Home

In January 2020, 17.1% of patients waited longer than two weeks for an appointment – this is a 0.2% point decrease on December 2019. 54.1 million patients waited over 2 weeks between February 2019 and January 2020, compared to 47.6 million in the 2018/19 period.

www.bma.org.uk

 

 

owed many of you to send your query around your working day and avoid long waits on the phone. We are dealing with the majority within 0-1 working day. We ask that you just make sure you need our help before filling the form, and ensure you’ve tried self-care first. We may decide to switch off out of hours to better spread demand over the week and will make clear when its being turned on. 

 

Hospital Appointments - a huge number of you are waiting for an appointment at Sheffield Teaching Hospitals. There are significant delays as the system recovers from the Covid 19 pandemic. Please contact your consultant or their secretary directly if you are chasing up an appointment, your GP is limited in being able to make appointments happen sooner. This is a national issue and will take months and years to resolve.

https://www.bma.org.uk/advice-and-support/nhs-delivery-and-workforce/pressures/pressure-points-in-the-nhs

 

22nd Apr 2021

Change to GP Appointments

Due to GP workload increasing massively in the last few weeks we are limiting the number of GP appointments available per day. Responding to the current demand is not sustainable and potentially is not clinically safe. Please help us to help you by only requesting a GP appointment if you consider it is really necessary. If appropriate, please go to your local pharmacy first.

Thank you

7th Dec 2020

Dilraj Marwaha a Physician Associate has joined Hollies as part of our clinical team.

The Hollies has a strong tradition in training and will always look to expand our fantastic team with new roles and ways of working; we are delighted to welcome a Physician Associate to the team.

Physician Associates: Who are we?

Physician Associates (PAs) are healthcare professionals who work closely with GPs who work to the medical model with the attitudes, skins and knowledge base to deliver holistic care and management of patients. They are highly trained, having already graduated from an undergraduate degree in a life-science based subject before completing an intensive two year Physician Associate programme at Masters level which provides them with a generalist medical education.

At the end of their training they have to pass a national exam which ensures they meet nationally approved standards of training and practice. In General Practice, PAs can take medical histories, perform examinations, diagnose illnesses, analyse test results, and develop management plans for patients of all ages. During their work they always have access to a GP for support and advice if needed, and they receive regular feedback from GPs to ensure they are safe and effective clinicians.

 

16th Oct 2020

Online Access using AccurX at the Hollies Medical Centre

You can request an appointment with the GP online with AccurX messaging via the appointment page. Just follow the link on the appointment page and send us the information about your request. This Is for routine enquiries, please call if it is urgent.  
 
There is more information on the Appointment page. We are often dealing with most enquiries within a working day, and arranging your tests, referrals and seeing you at the surgery after messaging and calling you on the phone. We will always see you in the building if necessary and safe.
 
 
Why have we got AccurX?
 
We started to use AccurX during March 2020 to help work remotely during the star of the Covid 19 pandemic. It meant we could easily message and video call patients when we are in lockdown and helped staff work from home in isolation.
 
We now use it to message patients regularly, receive photos and follow you up. You can message us to help us understand your problem and arrange your contact with the team. We are required to triage all entry to the building still, and this is not likely to end soon.
 
You can send a request for your dependants and those you care for too. We value your feedback of this innovation, which is helping us deal with unprecedented demand through the Covid19 pandemic.
 
 
Many thanks
 
 
The Hollies Team
 
9th Oct 2020

Important update

 

Verbal Aggression to Staff 

Unfortunately over the last few months we have noticed increased incidents of verbal aggression and disrespect towards staff, both on the phone and at the front door.  We appreciate how difficult life is at the moment for all of us and understand it can be frustrating, particularly when phone lines are busy and when the systems are working differently.   We share this frustration and hope our online messaging and appointment booking will help.  

We recognise there will be challenges throughout the winter but is not acceptable to be verbally aggressive or abusive to staff, and sadly this is happening often on a daily basis at the Hollies.

We endeavour to be kind and courteous to all our patients and would expect the same treatment in return.  We particularly recognise the challenging situation our receptionists have in dealing with the demand.  Without our fantastic reception team we simply would not have a Hollies Medical Centre. 

 

We hope to continue to work together during this challenging period to continue to support each other.

 

Appointment times & "Do Not Attends (DNAs)”

We urge patients to attend on time for their appointments, particularly with the practice nurses and healthcare assistants.  Over recent weeks we have had a number of occasions where patients have arrived late for their appointments. With the increased demands around wearing PPE, cleaning between patient contact and the importance of social distancing in the waiting rooms, it may not be possible for appointments to proceed for those arriving late.  It is likely to not be possible to reschedule missed appointments without a significant wait.

There is a very significant pressure on appointments at the moment.  It is likely these pressures will continue to increase over the coming weeks due to the rise in winter illness and COVID cases, staff isolation and staff illness.

 

Stay Safe  

We are working very hard to safely maintain routine General Practice whilst balancing this COVID workload. Your support is always appreciated and we will endure winter 2020 together. 

5th Aug 2020

Changes to practice consultation procedures

Due to the changing circumstances we are asking patients to avoid unnecessary contact with the practice to ensure patient and staff safety.

If you're attending the practice please ensure it is absolutely necessary,If you have been invited to attend the surgery by one of our clinicians we ask that you wear a face mask and also limit contact with others and follow strict hand hygiene advice.

Any person with any respiratory symptoms or temperature should seek advice via 111 or 111 online and not attend the practice.

Any patients with long term conditions or reduced immune systems should avoid contact at the practice unless first advised by one of our team.

Like other practices in Sheffield we are moving towards more telephone triage and assessment, and we are grateful for your patience as we adapt to the current pandemic and PHE advice.

You can contact us via telephone, request a telephone call back via our website or email us.

Please refer to our website that we will update as often as possible and the current 111 guidance if you or a family member are unwell.

If you're attending the practice please ensure it is absolutely necessary, limit contact with others and follow strict hand hygiene advice.

If you need a sick note for self-isolation please click here.

You will also be able to get a sick note issued by 111 for self isolation, do not contact the surgery for this.

 Also please register doctorlink this is another option to contact the surgery https://app.doctorlink.com/holliesmedicalcentre/register

5th Aug 2020

Register for Online Services

Our practice offers a wide range of services through an electronic system called SystmOnline.

This will allow you to manage your prescriptions electronically and allow you to book appointments online, view your summary medical record and vaccination history.

We are actively encouraging the use of SystmOnline as this will ease the pressures faced on our reception and administration team and is also more secure system.

To set this up we will need official photo I.D such as your passport or driving licence for example to be able to release your login details.

Please use the link below to access the registration form. Alternatively email or arrange a telephone consultation with one of our administration team, if you would like to get this set-up or have any queries. One of our administration team will get back to you as soon as possible.

Please note when receiving a call from us, this will be a withheld number. Email: hollies.prescriptions@nhs.net Telephone: 0114 255 0094

Please click here to access the registration form.