Online Access using AccurX at the Hollies Medical Centre
The last 6 months
Thank you to our staff and patients for dealing with a huge shift in how we are being asked to work both at the surgery and in the wider NHS. This is far from over and more change is likely to come; we will continue to provide safe care in what are unprecedented times.
All our GP appointments are currently via telephone or online in the first instance in line with current national guidelines. We recognise that this is a change from our previous ways of working and this is challenging for all of us.
These changes have been made for the safety of patients and for staff; we simply cannot have possible COVID patients within the building alongside our previously full waiting areas.
We have been open throughout the pandemic and we have seen patients face to face that needed to be seen and assessed, whether this is our health care assistants, nurses or doctors. This has not changed.
Verbal Aggression to Staff
Unfortunately over the last few months we have noticed increased incidents of verbal aggression and disrespect towards staff, both on the phone and at the front door. We appreciate how difficult life is at the moment for all of us and understand it can be frustrating, particularly when phone lines are busy and when the systems are working differently. We share this frustration and hope our online messaging and appointment booking will help.
We recognise there will be challenges throughout the winter but is not acceptable to be verbally aggressive or abusive to staff, and sadly this is happening often on a daily basis at the Hollies.
We endeavour to be kind and courteous to all our patients and would expect the same treatment in return. We particularly recognise the challenging situation our receptionists have in dealing with the demand. Without our fantastic reception team we simply would not have a Hollies Medical Centre.
We hope to continue to work together during this challenging period to continue to support each other.
Appointment times & "Do Not Attends (DNAs)”
We urge patients to attend on time for their appointments, particularly with the practice nurses and healthcare assistants. Over recent weeks we have had a number of occasions where patients have arrived late for their appointments. With the increased demands around wearing PPE, cleaning between patient contact and the importance of social distancing in the waiting rooms, it may not be possible for appointments to proceed for those arriving late. It is likely to not be possible to reschedule missed appointments without a significant wait.
There is a very significant pressure on appointments at the moment. It is likely these pressures will continue to increase over the coming weeks due to the rise in winter illness and COVID cases, staff isolation and staff illness.
We are working very hard to safely maintain routine General Practice whilst balancing this COVID workload. Your support is always appreciated and we will endure winter 2020 together.
Flu Clinic 2020
This year we have changed how we will offer you a flu vaccine. We expect delivery on the 28th September and are arranging weekend flu clinics:
Please ring the week commencing 14th September to book an appointment if you are eligible for one of the below dates:
Saturday 3rd October 2020 AM
Saturday 17th October 2020 AM
Please check below to ensure you are eligible and please contact reception to make an appointment.
We will also offer appointments with our healthcare assistants in October and November. These appointments are now available to book at reception. Please ensure we have an up to date mobile number, so we can keep you updated if necessary.
For our weekend events we must be vigilant to maintain social distancing, so they will all be done on the ground floor. We will operate a one way system and it will be necessary for you to queue outside, with designated standing areas, there will be no seats to sit on or any toliet facilities on the day and there is also a few steps on the way out of the building, if you struggle with mobility please book in on alernative date as we need to maintain the one way system.
We will also be offering a pneumonia vaccine to those eligible, at the same visit, to save you any avoidable visits to the practice.
Our clinicians will have administration staff on hand to ensure your medical record remains up to date with the vaccination details added at the time of vaccine. Please note we cannot provide other services during the flu clinics.
All staff members will be wearing full Personal Protective Equipment (PPE). The guidance for PPE for flu clinics is being regularly updated.
At Risk patients eligible for the flu vaccine:
We will firstly be inviting patients aged OVER 65 years,
and those who are under 65 years WITH health conditions making them eligible for the vaccine.
Later in the Autumn we will be arranging the vaccination of eligible children.
Lots of people are asking about the flu vaccine for those aged 50 to 64 years; these will take place AFTER at risk patients are offered the vaccine and if stocks allow.This is likely to be November or December and depends on further government guidance.
We will update more information nearer the time. Please follow our website.
Dr O'Connor Is Retiring in August
I am writing to let you know that I will be retiring from The Hollies Medical Centre at the end of August 2020.
I have been at the practice since 1992, when I joined Dr. Cyril Greaves and Dr. June Smailes as their junior partner. The practice had been in the Greaves' family for three generations, and had moved from Cemetery Road to St Andrew’s Road the year before. It was a small practice with 3500 patients. I was the first doctor to work upstairs, and I was so aware of the St Andrew’s Church clock, and its chime, from my window!
At that time, we were on-call 24 hours a day, and I attended home births (the record was five in a weekend!). It has been a wonderful pleasure to witness these babies growing up and I have been privileged to be involved in the care of so many families in Nether Edge.
In the early years, I also worked at St Luke’s Hospice, where I became the Medical Director. Palliative care has remained a specialist interest throughout my career.
For me General Practice has encompassed the whole of life, generalist, family based care.
When I left St Luke’s, I became a GP Trainer. We have had so many superb doctors rotating through the practice, and I am really pleased that a number of our permanent team stayed on after training here. I have loved the teaching, and have appreciated the positive effect the young doctors have had on the practice.
The practice has expanded significantly, and we now have almost 10,000 patients on our list. Our fantastic practice team has grown, and we use every room in our updated building. I have appreciated the support of the wider primary care team, and our hospital colleagues.
I was made a Fellow of the Royal College of General Practitioners in 2013, in recognition of my work in the practice, the hospice, and as an educator. That was a proud day!
I have been very happy working at the Hollies for so many years. The COVID pandemic has meant that this year in the practice has been very different.
The practice has had to meet the challenge of adapting to remote working, and I am very grateful to our local network of practices, who have worked really well together.
Unfortunately, these changes have meant that I will not be able to see many of you before I retire, but I wish all of you, a happy and healthy future.
Dr Simon O'Connor
The Practice would like to add
We would like to thank Dr O’Connor for his compassion, endeavour and knowledge in caring for the people of Nether Edge and colleagues at the Hollies. We wish him all the best for a long and happy retirement.
Changes to practice consultation procedures
Due to the changing circumstances we are asking patients to avoid unnecessary contact with the practice to ensure patient and staff safety.
If you're attending the practice please ensure it is absolutely necessary,If you have been invited to attend the surgery by one of our clinicians we ask that you wear a face mask and also limit contact with others and follow strict hand hygiene advice.
Any person with any respiratory symptoms or temperature should seek advice via 111 or 111 online and not attend the practice.
Any patients with long term conditions or reduced immune systems should avoid contact at the practice unless first advised by one of our team.
Like other practices in Sheffield we are moving towards more telephone triage and assessment, and we are grateful for your patience as we adapt to the current pandemic and PHE advice.
You can contact us via telephone, request a telephone call back via our website or email us.
Please refer to our website that we will update as often as possible and the current 111 guidance if you or a family member are unwell.
If you're attending the practice please ensure it is absolutely necessary, limit contact with others and follow strict hand hygiene advice.
If you need a sick note for self-isolation please click here.
You will also be able to get a sick note issued by 111 for self isolation, do not contact the surgery for this.
Also please register doctorlink this is another option to contact the surgery https://app.doctorlink.com/holliesmedicalcentre/register
Register for Online Services
Our practice offers a wide range of services through an electronic system called SystmOnline.
This will allow you to manage your prescriptions electronically and allow you to book appointments online, view your summary medical record and vaccination history.
We are actively encouraging the use of SystmOnline as this will ease the pressures faced on our reception and administration team and is also more secure system.
To set this up we will need official photo I.D such as your passport or driving licence for example to be able to release your login details.
Please use the link below to access the registration form. Alternatively email or arrange a telephone consultation with one of our administration team, if you would like to get this set-up or have any queries. One of our administration team will get back to you as soon as possible.
Please note when receiving a call from us, this will be a withheld number. Email: firstname.lastname@example.org Telephone: 0114 255 0094
Please click here to access the registration form.