National blood bottle shortage
Due to a serious national supply problem with blood collection tubes all GP practices in the country have been instructed by NHS England to halt all routine blood testing until 17th September except for clinical urgent tests.
Please be assured any tests which we are forced to postpone will be rearranged as soon as NHS England permits.
By rationing of testing capacity we will be able to ensure that anyone who needs a clinically urgent test will be able to have it.
We apologise for any inconvenience this might cause, but we are confident that your medical care will not be impacted.
Examples of tests which will continue include:
- Bloods where cancer is suspected
- Bloods that are essential for safe prescribing
- Bloods that could avoid a hospital admission in an acutely unwell patient
- Those with suspected sepsis or serious illness
Please keep any appointments you have currently for blood taking. We will contact patients directly to postpone and rearrange appointments as clinically indicated
Good Health Certificate - Spain
We will NOT be completing any medical certificates of good health for the for Spanish Embassy.
You will have to source a private GP to complete this for you.
Due the the pandemic at the moment we are suffering with extreme staff shortages, please only contact the surgery if you feel it is essential and please be aware that reception is also short staff so you may have to wait longer on the phone, we apoligies for any inconvience this may cause but please bear with us and please remain respectful to staff.
other options availble to get help when you are unwell; 111, NHS.net, pharmacy, GP, walk in centre etc
The Hollies medical Centre is committed to keeping our surgery a safe place to protect sick and vulnerable patients & staff from the risk of COVID-19. We therefore ask that after 19 July patients continue to wear face masks and socially distance in our surgery, unless you are exempt from wearing a mask due to a medical condition.
Beat the Street
What is Beat the Street?
Beat the Street is a fun, free initiative that will see Sheffield transformed into a giant game!
See how far you can walk, cycle, run, scoot and roll in just 6 weeks. There are great challenges to enjoy and prizes up for grabs.
The game will start on 16 June and end on 28 July 2021.
We are now on second doses of cohort 1-9 and will be starting first doses of cohort 10-12 as per national schedule. The interval between first and second dose is now an 11-week interval.
We are not currently offering more first doses
We have done 7089 first doses (70% of our 10000population) and4519 second dose as of the 8th June.
We have already delivered 70% of Cohort 12 (Age 18-29 patients) 1st doses ahead of the government schedule.
This would not be possible without the work of an incredible volunteer force down at Dore Surgery staffed by people from across our neighbourhood. Thank you all so much.
We recommend anyone still in need of a first dose contact the national booking hotline
We are working to accelerate the schedule to 8 weeks for second doses for those >50year old.
We will aim to keep appointments at the planned 11 week interval for under 50’s, but it may be brought forward nationally.
We will text any change to appointments via AccuBook.
General Practice Data for Planning and Research (GPDPR)
NHS Digital has developed a new way to collect data from GP practices to use for health and care planning and research purposes. This is called the General Practice Data for Planning and Research data collection. The system launches on September 1st this year. The new data collection reduces burden on GP practices, allowing doctors and other staff to focus on patient care, helping to find better treatments and improve patient outcomes for everyone. Please note NHS Digital will not collect patients’ names or addresses.
Please see (link to GDPR page) for more information, including how to opt out of the data collection if you should wish to do so.
1. Type 1 data opt out - Urgent action required as the opt out window closes on 23 June 2021
This is to protect GP data held on your system. Patients need to complete a form and leave it at reception.
2. Type 2 data opt out - No time limit
This is to protect non-GP data held on your system, eg hospital or clinic treatment.
Patients can do this for themselves by visiting the Make your choice webpage.
For children under 13 the form available hereshould be used.
For dependant adults the form available hereshould be used.
Practice Update May 2021
We wanted to feedback to our patients what has been happening in practice lately, as we continue to try and make positive changes to our service throughout the pandemic.
Staff - We have recruited new members of the team in the last 6 months and they are invaluable given the current pressures. Dr Mike Hogan and Dr Nikki Bramwell have joined our GP team and our recently joined Pharmacist Debbie Craven is continuing to help us improve our prescription service. Dilraj our new Physician Associate is helping us deliver care at our 7 care homes and provide appointments at the practice. Maddie and Harriet have done a fantastic job of organising our vaccine appointments. Thanks to all for their hard work.
Birthday Review - We are always working to streamline how we review people with long term conditions. More and more patients will be invited to attend in their birthday month to have an appointment with our health care assistants so appropriate monitoring is undertaken. We will then arrange the correct nurse, GP and pharmacist review. We hope this will be simpler for patients and reception and allow us to free up more time to review those with long term conditions. More updates to follow.
Covid Vaccinations - We are of part of the Porter Valley Network ( a group of 6 local practices) and continue to offer community vaccinations. This has been possible through amazing volunteers and the hard work of all staff. We have done over 25000 vaccines across the area, and at the Hollies we have achieved over 6000 first doses, and 2000 second doses.
Appointments - We are required by NHSEngland to triage all entry into the building on the phone first. We continue to offer mostly on the day access to help people get help quickly. The challenge has been to maintain this and still feel the service is safe and sustainable. The GP’s have seen a dramatic rise in the number of contacts with patients daily ( we have had a week where our duty doctors have done over 100 appointments daily each) and we are concerned that is not good for your doctors, nor patient care. This is reflected in the national data where the number of GP appointments is at a record high, with a workforce that continues to shrink. Despite the reduction in national covid numbers it is stark that General Practice is offering the most appointments in its history.
In January 2020, 17.1% of patients waited longer than two weeks for an appointment – this is a 0.2% point decrease on December 2019. 54.1 million patients waited over 2 weeks between February 2019 and January 2020, compared to 47.6 million in the 2018/19 period.
owed many of you to send your query around your working day and avoid long waits on the phone. We are dealing with the majority within 0-1 working day. We ask that you just make sure you need our help before filling the form, and ensure you’ve tried self-care first. We may decide to switch off out of hours to better spread demand over the week and will make clear when its being turned on.
Hospital Appointments - a huge number of you are waiting for an appointment at Sheffield Teaching Hospitals. There are significant delays as the system recovers from the Covid 19 pandemic. Please contact your consultant or their secretary directly if you are chasing up an appointment, your GP is limited in being able to make appointments happen sooner. This is a national issue and will take months and years to resolve.
Change to GP Appointments
Due to GP workload increasing massively in the last few weeks we are limiting the number of GP appointments available per day. Responding to the current demand is not sustainable and potentially is not clinically safe. Please help us to help you by only requesting a GP appointment if you consider it is really necessary. If appropriate, please go to your local pharmacy first.
Dilraj Marwaha a Physician Associate has joined Hollies as part of our clinical team.
The Hollies has a strong tradition in training and will always look to expand our fantastic team with new roles and ways of working; we are delighted to welcome a Physician Associate to the team.
Physician Associates: Who are we?
Physician Associates (PAs) are healthcare professionals who work closely with GPs who work to the medical model with the attitudes, skins and knowledge base to deliver holistic care and management of patients. They are highly trained, having already graduated from an undergraduate degree in a life-science based subject before completing an intensive two year Physician Associate programme at Masters level which provides them with a generalist medical education.
At the end of their training they have to pass a national exam which ensures they meet nationally approved standards of training and practice. In General Practice, PAs can take medical histories, perform examinations, diagnose illnesses, analyse test results, and develop management plans for patients of all ages. During their work they always have access to a GP for support and advice if needed, and they receive regular feedback from GPs to ensure they are safe and effective clinicians.
Dr Fisher’s retirement statement
Having spent 25 enjoyable and fulfilling years working as a GP partner at the Hollies Medical Centre, I will be retiring at the end of December. I will be sad to leave but all good things must come to an end. I feel very proud to have been part of the success story that is the Hollies. During my time, the practice has doubled in size, now caring for around 10,000 local people and has also become a successful training practice, helping to produce excellent GPs for the future. A complete overhaul of the building a few years ago has left the practice with clean, bright premises which will remain fit for purpose for years to come.
Many staff have come and gone during my time at the Hollies, I’d like to say thanks to all of them. Our current wide-ranging team of receptionists, administrators and managers, nurses, health care assistants, cleaner, salaried doctors, pharmacists and physician’s associate, is truly amazing! Between them, they make the Hollies what it is today, a dynamic, hard-working and caring health centre with the wellbeing of patients at its heart. A special mention must go to Sheena, the only current staff member who’s worked at the Hollies for longer than I have and remembers me starting all those years ago!
I feel honoured to have worked with my GP partners Nikki Hall, Richard Harvey and Mike Lyons who have been so supportive and hard-working over the years, especially during the challenges of 2020. They are all fantastic clinicians and lovely people who’ve made a challenging job rewarding and have taught me a great deal. I’m grateful that I will be leaving the Hollies in such progressive and dedicated hands. Simon O’Connor, who retired earlier this year, also played an important part in my professional life; together we managed to steer the Hollies through some challenging times in the early years!
Lastly, and perhaps most importantly, I’d like to thank all the patients I’ve known over the years, for making my career at the Hollies so rewarding. I can honestly say there has never been a dull moment and looking back, I wouldn’t change a thing.
Dr Niki Bramwell joins the Hollies Medical Centre
My name is Niki Bramwell and I will be joining the Hollies Medical Centre as a GP partner in December. Although I am expecting this winter to be challenging I am looking forward to working with such a great team and meeting all the patients.
I worked for many years in Obstetrics and Gynaecology but moved into general practice as I wanted to be able develop long term relationships with patients. I also missed the breadth of medicine that comes through the door every day in a GP surgery. My areas of specialist interest continue to include women’s health as well as providing holistic care to all patients, especially those with multiple medical problems or advancing age.
Online Access using AccurX at the Hollies Medical Centre
Verbal Aggression to Staff
Unfortunately over the last few months we have noticed increased incidents of verbal aggression and disrespect towards staff, both on the phone and at the front door. We appreciate how difficult life is at the moment for all of us and understand it can be frustrating, particularly when phone lines are busy and when the systems are working differently. We share this frustration and hope our online messaging and appointment booking will help.
We recognise there will be challenges throughout the winter but is not acceptable to be verbally aggressive or abusive to staff, and sadly this is happening often on a daily basis at the Hollies.
We endeavour to be kind and courteous to all our patients and would expect the same treatment in return. We particularly recognise the challenging situation our receptionists have in dealing with the demand. Without our fantastic reception team we simply would not have a Hollies Medical Centre.
We hope to continue to work together during this challenging period to continue to support each other.
Appointment times & "Do Not Attends (DNAs)”
We urge patients to attend on time for their appointments, particularly with the practice nurses and healthcare assistants. Over recent weeks we have had a number of occasions where patients have arrived late for their appointments. With the increased demands around wearing PPE, cleaning between patient contact and the importance of social distancing in the waiting rooms, it may not be possible for appointments to proceed for those arriving late. It is likely to not be possible to reschedule missed appointments without a significant wait.
There is a very significant pressure on appointments at the moment. It is likely these pressures will continue to increase over the coming weeks due to the rise in winter illness and COVID cases, staff isolation and staff illness.
We are working very hard to safely maintain routine General Practice whilst balancing this COVID workload. Your support is always appreciated and we will endure winter 2020 together.
Changes to practice consultation procedures
Due to the changing circumstances we are asking patients to avoid unnecessary contact with the practice to ensure patient and staff safety.
If you're attending the practice please ensure it is absolutely necessary,If you have been invited to attend the surgery by one of our clinicians we ask that you wear a face mask and also limit contact with others and follow strict hand hygiene advice.
Any person with any respiratory symptoms or temperature should seek advice via 111 or 111 online and not attend the practice.
Any patients with long term conditions or reduced immune systems should avoid contact at the practice unless first advised by one of our team.
Like other practices in Sheffield we are moving towards more telephone triage and assessment, and we are grateful for your patience as we adapt to the current pandemic and PHE advice.
You can contact us via telephone, request a telephone call back via our website or email us.
Please refer to our website that we will update as often as possible and the current 111 guidance if you or a family member are unwell.
If you're attending the practice please ensure it is absolutely necessary, limit contact with others and follow strict hand hygiene advice.
If you need a sick note for self-isolation please click here.
You will also be able to get a sick note issued by 111 for self isolation, do not contact the surgery for this.
Also please register doctorlink this is another option to contact the surgery https://app.doctorlink.com/holliesmedicalcentre/register
Register for Online Services
Our practice offers a wide range of services through an electronic system called SystmOnline.
This will allow you to manage your prescriptions electronically and allow you to book appointments online, view your summary medical record and vaccination history.
We are actively encouraging the use of SystmOnline as this will ease the pressures faced on our reception and administration team and is also more secure system.
To set this up we will need official photo I.D such as your passport or driving licence for example to be able to release your login details.
Please use the link below to access the registration form. Alternatively email or arrange a telephone consultation with one of our administration team, if you would like to get this set-up or have any queries. One of our administration team will get back to you as soon as possible.
Please note when receiving a call from us, this will be a withheld number. Email: firstname.lastname@example.org Telephone: 0114 255 0094
Please click here to access the registration form.