Dilraj Marwaha a Physician Associate has joined Hollies as part of our clinical team.
The Hollies has a strong tradition in training and will always look to expand our fantastic team with new roles and ways of working; we are delighted to welcome a Physician Associate to the team.
Physician Associates: Who are we?
Physician Associates (PAs) are healthcare professionals who work closely with GPs who work to the medical model with the attitudes, skins and knowledge base to deliver holistic care and management of patients. They are highly trained, having already graduated from an undergraduate degree in a life-science based subject before completing an intensive two year Physician Associate programme at Masters level which provides them with a generalist medical education.
At the end of their training they have to pass a national exam which ensures they meet nationally approved standards of training and practice. In General Practice, PAs can take medical histories, perform examinations, diagnose illnesses, analyse test results, and develop management plans for patients of all ages. During their work they always have access to a GP for support and advice if needed, and they receive regular feedback from GPs to ensure they are safe and effective clinicians.
Dr Fisher’s retirement statement
Having spent 25 enjoyable and fulfilling years working as a GP partner at the Hollies Medical Centre, I will be retiring at the end of December. I will be sad to leave but all good things must come to an end. I feel very proud to have been part of the success story that is the Hollies. During my time, the practice has doubled in size, now caring for around 10,000 local people and has also become a successful training practice, helping to produce excellent GPs for the future. A complete overhaul of the building a few years ago has left the practice with clean, bright premises which will remain fit for purpose for years to come.
Many staff have come and gone during my time at the Hollies, I’d like to say thanks to all of them. Our current wide-ranging team of receptionists, administrators and managers, nurses, health care assistants, cleaner, salaried doctors, pharmacists and physician’s associate, is truly amazing! Between them, they make the Hollies what it is today, a dynamic, hard-working and caring health centre with the wellbeing of patients at its heart. A special mention must go to Sheena, the only current staff member who’s worked at the Hollies for longer than I have and remembers me starting all those years ago!
I feel honoured to have worked with my GP partners Nikki Hall, Richard Harvey and Mike Lyons who have been so supportive and hard-working over the years, especially during the challenges of 2020. They are all fantastic clinicians and lovely people who’ve made a challenging job rewarding and have taught me a great deal. I’m grateful that I will be leaving the Hollies in such progressive and dedicated hands. Simon O’Connor, who retired earlier this year, also played an important part in my professional life; together we managed to steer the Hollies through some challenging times in the early years!
Lastly, and perhaps most importantly, I’d like to thank all the patients I’ve known over the years, for making my career at the Hollies so rewarding. I can honestly say there has never been a dull moment and looking back, I wouldn’t change a thing.
Dr Niki Bramwell joins the Hollies Medical Centre
My name is Niki Bramwell and I will be joining the Hollies Medical Centre as a GP partner in December. Although I am expecting this winter to be challenging I am looking forward to working with such a great team and meeting all the patients.
I worked for many years in Obstetrics and Gynaecology but moved into general practice as I wanted to be able develop long term relationships with patients. I also missed the breadth of medicine that comes through the door every day in a GP surgery. My areas of specialist interest continue to include women’s health as well as providing holistic care to all patients, especially those with multiple medical problems or advancing age.
Online Access using AccurX at the Hollies Medical Centre
The last 6 months
Thank you to our staff and patients for dealing with a huge shift in how we are being asked to work both at the surgery and in the wider NHS. This is far from over and more change is likely to come; we will continue to provide safe care in what are unprecedented times.
All our GP appointments are currently via telephone or online in the first instance in line with current national guidelines. We recognise that this is a change from our previous ways of working and this is challenging for all of us.
These changes have been made for the safety of patients and for staff; we simply cannot have possible COVID patients within the building alongside our previously full waiting areas.
We have been open throughout the pandemic and we have seen patients face to face that needed to be seen and assessed, whether this is our health care assistants, nurses or doctors. This has not changed.
Verbal Aggression to Staff
Unfortunately over the last few months we have noticed increased incidents of verbal aggression and disrespect towards staff, both on the phone and at the front door. We appreciate how difficult life is at the moment for all of us and understand it can be frustrating, particularly when phone lines are busy and when the systems are working differently. We share this frustration and hope our online messaging and appointment booking will help.
We recognise there will be challenges throughout the winter but is not acceptable to be verbally aggressive or abusive to staff, and sadly this is happening often on a daily basis at the Hollies.
We endeavour to be kind and courteous to all our patients and would expect the same treatment in return. We particularly recognise the challenging situation our receptionists have in dealing with the demand. Without our fantastic reception team we simply would not have a Hollies Medical Centre.
We hope to continue to work together during this challenging period to continue to support each other.
Appointment times & "Do Not Attends (DNAs)”
We urge patients to attend on time for their appointments, particularly with the practice nurses and healthcare assistants. Over recent weeks we have had a number of occasions where patients have arrived late for their appointments. With the increased demands around wearing PPE, cleaning between patient contact and the importance of social distancing in the waiting rooms, it may not be possible for appointments to proceed for those arriving late. It is likely to not be possible to reschedule missed appointments without a significant wait.
There is a very significant pressure on appointments at the moment. It is likely these pressures will continue to increase over the coming weeks due to the rise in winter illness and COVID cases, staff isolation and staff illness.
We are working very hard to safely maintain routine General Practice whilst balancing this COVID workload. Your support is always appreciated and we will endure winter 2020 together.
Changes to practice consultation procedures
Due to the changing circumstances we are asking patients to avoid unnecessary contact with the practice to ensure patient and staff safety.
If you're attending the practice please ensure it is absolutely necessary,If you have been invited to attend the surgery by one of our clinicians we ask that you wear a face mask and also limit contact with others and follow strict hand hygiene advice.
Any person with any respiratory symptoms or temperature should seek advice via 111 or 111 online and not attend the practice.
Any patients with long term conditions or reduced immune systems should avoid contact at the practice unless first advised by one of our team.
Like other practices in Sheffield we are moving towards more telephone triage and assessment, and we are grateful for your patience as we adapt to the current pandemic and PHE advice.
You can contact us via telephone, request a telephone call back via our website or email us.
Please refer to our website that we will update as often as possible and the current 111 guidance if you or a family member are unwell.
If you're attending the practice please ensure it is absolutely necessary, limit contact with others and follow strict hand hygiene advice.
If you need a sick note for self-isolation please click here.
You will also be able to get a sick note issued by 111 for self isolation, do not contact the surgery for this.
Also please register doctorlink this is another option to contact the surgery https://app.doctorlink.com/holliesmedicalcentre/register
Register for Online Services
Our practice offers a wide range of services through an electronic system called SystmOnline.
This will allow you to manage your prescriptions electronically and allow you to book appointments online, view your summary medical record and vaccination history.
We are actively encouraging the use of SystmOnline as this will ease the pressures faced on our reception and administration team and is also more secure system.
To set this up we will need official photo I.D such as your passport or driving licence for example to be able to release your login details.
Please use the link below to access the registration form. Alternatively email or arrange a telephone consultation with one of our administration team, if you would like to get this set-up or have any queries. One of our administration team will get back to you as soon as possible.
Please note when receiving a call from us, this will be a withheld number. Email: firstname.lastname@example.org Telephone: 0114 255 0094
Please click here to access the registration form.